MBTA ADA Settlement

The Massachusetts Bay Transportation Authority and organizations representing people with disabilities have reached a settlement in a class action lawsuit brought over accessibility problems that denied people with disabilities equal access to the public transportation system. Under the agreement, the T will undertake major improvements in equipment, facilities and services that promise to enhance accessibility for people with disabilities while improving service for all T passengers. Attached please find for your review key documents regarding the settlement.

Paratransit and Accessible Fixed Route Service Study

 In March of 2005, the Massachusetts Bay Transportation Authority (MBTA) contracted with TranSystems Corp. and Planners Collaborative to conduct a comprehensive evaluation of its Paratransit (THE RIDE) and accessible fixed route transit services.  The objectives of this evaluation were:

1. To improve the accessibility and usability of the MBTA’s Paratransit and Fixed Route services.
2. To ensure compliance with the Public Transit provisions of the Americans with Disabilities Act (ADA)
3. To develop service monitoring procedures that are responsive to customer needs.
4. To improve communications between the MBTA, riders with disabilities, and seniors.

We are pleased to provide you with the final report for the “Evaluation of MBTA Paratransit and Accessible Fixed Route Transit Services”.

The final report was presented at a public meeting:

Tuesday, October 30th at 1:00 pm – 3:00 pm
State Transportation Building, 10 Park Plaza, Conference Rooms 2 & 3

The MBTA’s Action Plan was also presented at this meeting in response to the recommendations set forth in the report. 

To request a printed copy of either report, or an alternative formatted copy of the documents, please contact or leave voice mail with Lori Flaherty at 617-222-5184.  Deaf and Hard of Hearing persons should utilize a ‘Relay Operator’.  Please provide your name, full mailing address and the format you are requesting:  regular print, large print (ADA font) or audio CD.

Comments or concerns regarding the Authority's Action Plan may be directed to: for THE RIDE portion of the Action Plan and for the Fixed Route portion of the Action Plan..

MBTA Leadership


Class Action Settlement

To get information on the proposed settlement of a class action against the MBTA, click here.


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Get the latest information on the MBTA fare changes here.


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