CharlieCard Store Opens

Updated on August 31, 2018 with new store hours

Consolidating customer services in a convenient and centralized location, the MBTA has opened its new CharlieCard Store in downtown Boston. Adjacent to the Red and Orange Lines at Downtown Crossing Station, the CharlieCard Store is open Monday through Friday, 8:30 AM to 5 PM.

Customers seeking a Senior Pass, Transportation Access Pass (TAP), or Blind Access Pass can now obtain the required photo ID in an air-conditioned and fully accessible service center in the concourse of the subway station. Moving operations from the space-constrained Back Bay office to the new CharlieCard store allows the MBTA to efficiently serve Reduced Fare customers in a more comfortable atmosphere. In addition, para-transit customers may add credit to their RIDE accounts at the new store.

“The new Charlie Card store means there is no more separate but equal for our customers,” said MassDOT Secretary and CEO Richard A. Davey. “This facility offers all of our riders an opportunity to conduct their business in a welcoming, comfortable and accessible way. I am proud to offer this new feature for our MBTA users.”

Also at the CharlieCard Store, customers may