By Eric Moskowitz, Boston Globe
One day last summer, MIT students with clipboards asked hundreds of people waiting for the Red Line at South Station what they thought of the T. When they returned the next day and asked the same questions, they found customers had become happier overnight. The stations were no cleaner, the trains no faster. What changed? The MBTA had activated countdown clocks overnight, providing predictions in minutes of when the next trains should arrive. Read more at bostonglobe.com.