Biennial Service Plan
Every two years the MBTA Service Planning Department reviews service performance and usage of transit services and recommends service changes based on consumer demand. Performance measures—as defined in the Service Delivery Policy—include ridership, passenger load per vehicle, schedule reliability, and other factors.
The comment period for the outreach stage of the 2010/2011 Service Plan process has now closed. A draft plan is currently being prepared and will be released for public comment in 2011.
If you would like to contact Service Planning with further questions you can do so by:
- Email to firstname.lastname@example.org; or
- Mail to MBTA Service Planning Unit, 45 High Street, Boston, MA 02110
Previous Service Plans: