Customer Support

T Customer Support

World-class public transportation is our business. Rider satisfaction is our mission.

We promise to provide you with the highest level of customer service everyday—at every stop and station, and on every bus, train, and boat you ride with us.

Contact us anytime, for any reason. We look forward to hearing from you.

Telephone Customer Support

617-222-3200
TTY 617-222-5146
Monday - Friday: 6:30a.m.-8p.m., Saturday-Sunday: 7:30a.m. - 6p.m.
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Online Customer Support

Submit complaints, comments and ask questions.
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Write to the Top

Communicate directly with T department officials.
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On-time Service Guarantee

If your service is delayed more than 30 minutes, we'll give you a complimentary fare.
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Talk to Us

Customer Support Representatives
617-222-3200 or 800-392-6100
TTY 617-222-5146
Monday through Friday 6:30 AM to 8:00 PM and Sat/Sun from 7:30 AM to 6:00 PM.

Accessibility Hotline

Elevator/Escalator/Lift Updates
1-800-392-6100 (press 6)

Mailing address:

MBTA
10 Park Plaza, Suite 3910
Boston, MA 02116