Contact Us

MBTA Customer Support Services is available Monday through Friday 6:30 AM to 8:00 PM and Saturday through Sunday from 7:30 AM to 6:00 PM. Please call (617) 222-3200 for support, or for our Deaf or Hard of Hearing: customers TTY (617) 222-5146, or find specific contact information below.

Click here for the Customer Comment Form. Your feedback is very important to us.

Emergency

MBTA Transit Police Emergency:  617-222-1212

TTY 617-222-1200

 

Non Emergency Police Business: 617-222-1000

 

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Service

Customer Support Services

MBTA Customer Support Services (617)222-3200

For travel information, schedules, comments, or complaints
Toll Free: 1-800-392-6100
Deaf or Hard of Hearing: TTY (617) 222-5146
Main Switchboard: (617) 222-5000

Pass Program

 

MBTA Corporate Program: (888) 844-0353
MBTA Internet & Phone Sales: (888) 844-0355

Semester Pass Program: Harriet Babb (617) 222-2556

Lost & Found:

Subway/Bus, Lost & Found: (617) 222-3200

(6:30 AM - 8:00 PM Mon-Fri)

Commuter Rail:

North Station, Lost & Found: (617) 222-3600

(7:00 AM - 7:00 PM Mon-Fri)

South Station, Lost & Found: (617) 222-8120

(7:00 AM - 7:00 PM Mon-Fri)

Ferry:

Quincy/Hull/Logan/Boston Commuter Ferry: (617) 222-6999

Hingham Commuter Ferry: (781) 749-8009

Inner Harbor Ferry: (617) 227-4321

Amtrak: 1-800-872-7245

Logan Airport Travel Info: 1-800-23-LOGAN

SmarTraveler:

Metro Boston (617) 986-5511
Central Mass (508) 499-5511
Western Mass (413) 754-5511

Senior Citizens/Transportation Access Passes: (617) 222-5976

Deaf or Hard of Hearing: TTY (617) 222-5854

Elevator Update Line:

(617) 222-2828

The Ride Program:

(617) 222-5123
(617) 222-5415 TTY

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