Terms of Use

Terms and Conditions of Use

Massachusetts Bay Transportation Authority (MBTA) Website

This Website (the "Website," or the "Site") is provided to you by the Massachusetts Bay Transportation Authority ("MBTA”, "we" or "us"). To assist you in using our Website, and to explain the relationship arising from your use of our Site and the programs and services we offer through it, we have created (i) these Terms and Conditions of Use (the "Terms") and (ii) a Privacy Policy. Our Privacy Policy ("Policy") explains how we treat information you provide to us through the Site. Our Terms govern your use of our Site. Both our Terms and Privacy Policy apply to visitors to our Site ("Site Visitors") as well as anyone enrolling in the programs or services we offer through it. These Terms apply only to your use this Website, and receipt of services, information, or other materials through the Site. These Terms do not apply to any other services, goods, or information you obtain from the MBTA.

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE YOU USE THE SITE. BY USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE DO NOT USE OUR SITE.

  1. Your Agreement

    These Terms govern your use of the Website. Please read these Terms carefully as they impose legal obligations on you and the MBTA. By using the Website you consent to these Terms. In addition, when you choose to participate in certain Electronic Fare Media Programs or Website Services programs we will further confirm your consent to this Policy, by asking you click an "I accept" button referring to these Terms.

  2. Grant of Rights

    Based on your agreement to comply with these Terms, we grant you the right to access and use all areas of the Website in order to (i) learn more about the MBTA as well as the programs and services that we offer, (ii) use and enroll in any of the programs or services in which you are eligible to participate, and (iii) print pages from our Website for purposes of using our transportation services and reaching your destinations (collectively "Permitted Purposes"). Apart from using the Site for the Permitted Purposes, you may not use, copy, modify, or distribute our Website (or pages from our Site).

  3. MBTA Ownership; Reservation of Rights

    All information, software, artwork, text, video, audio, pictures, logos, and other content on the Website or embodied in our programs and services, including all associated intellectual property rights, are the proprietary property of the MBTA, its licensors, or are used under principles of fair use, and protected by copyright and other intellectual property laws. The MBTA retains all rights with respect to the Website except those expressly granted to you in Section 2 above.

  4. Code of Conduct

    By using our Website, you agree to comply with these Terms, and to follow our Code of Conduct, which is set out below. Under this Code, you will not:

    • Use the Website in a manner that could disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. Such uses would include, for example, distributing or promoting material containing solicitations or forwarding chain letters.
    • Seek to obtain access to any material or information that we have not intentionally made available to you on the Website through "hacking," "scraping," or other means.
    • Submit material that is intentionally false, defamatory, unlawfully threatening, or unlawfully harassing. For example, when signing up for a program or service that we offer, such as the T-Alert service, you should make sure that all of the information you provide us accurately reflects what we ask from you.
    • Transmit materials through the Site that you know or should know contain viruses, Trojan horses, worms, time bombs, cancelbots, or other computer-programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information.
  5. Revocation or Suspension of Use Privileges

    We reserve the right at any time to terminate or suspend your use of some or all of the Website if you engage in activities that we conclude, in our discretion, breach our Code of Conduct.

  6. Submitted Content

    We may provide features on our Site, such as "bulletin boards" or "Blogs," that will allow you to interact with other Site Visitors by posting information. If you post content to our Website, by electronic mail or otherwise, we will treat the content as non-confidential and nonproprietary to you. By posting content on the Website, you authorize us to use and allow others to use, distribute, modify, and copy the content, without compensation to you and for so long as we choose (collectively, "Use Rights"). Moreover, when you post content on our Website, you warrant that you have sufficient authority and right to submit or post the information, and to grant these Use Rights to us.

  7. Warranty Disclaimer

    The MBTA and its Third Party Vendors do not promise that the Website will be error-free or uninterrupted, or that the programs, services, and features offered on our Site will be provided error-free or uninterrupted. For example, the MBTA does not guarantee that schedules or directions provided to you will be accurate. The Site, and all of the programs and services on the Site are available on an "AS IS" and "AS AVAILABLE" basis. The MBTA and its Third Party Vendors do not warrant or represent that files you download from the Site will be free of viruses or other harmful features. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE MBTA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU EXPRESSLY AGREE THAT USE OF THE MBTA SITE AND RELATED SERVICES IS AT YOUR SOLE RISK.

  8. Links to Third-Party Sites

    The Website may contain links or references to third party websites such as when you use the Information Maps available on our Site. The MBTA has no control over these third party sites or their content and does not assume responsibility or liability for any content, opinions, or materials available on them. The MBTA does not endorse the content of any third party site, nor does the MBTA warrant that a third party site will be free of computer viruses or other harmful code that can impact your computer or other Web-access device. If you link to any third party site through our Site, please be aware that you are doing so at your own risk.

  9. Limitation of Liability

    UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, TORT, OR NEGLIGENCE, WILL THE MBTA OR ITS THIRD PARTY VENDORS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) THAT ARISE OUT OF, OR ARE RELATED TO, YOUR USE OF THE MBTA SITE, ITS PROGRAMS, SERVICES, ONLINE PURCHASE OF AFC, OR CONTENT. IN NO EVENT SHALL THE MBTA’S AGGREGATE LIABILITY TO YOU FOR ANY LOSS, DAMAGE, OR CLAIM RELATED TO OR ARISING OUT OF THE MBTA SITE OR ANY PROGRAMS OR SERVICES YOU RECEIVE FROM THE SITE EXCEED THE TOTAL AMOUNTS, IF ANY, ACTUALLY PAID BY YOU TO THE MBTA FOR SUCH SITE PROGRAMS OR SERVICES DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

  10. Public Records Requests

    Certain information held by the MBTA may be subject to public records laws. Dissemination of such information is governed by the Public Records Law, the Massachusetts General Laws Chapter 66A (Fair Information Practices Act), Executive Order 412 and other applicable laws and regulations. These laws require disclosure of certain information in response to a public records request. Please review our Privacy Policy for information concerning how these laws apply to the Website.

  11. Indemnity

    You agree to defend, indemnify, and hold the MBTA and its subsidiaries, affiliates, officers, directors, agents, and employees harmless from any liability to third parties, including reasonable attorneys' fees, arising from or related to your breach of these Terms.

  12. Contact for Alleged Copyright Infringement

    The MBTA respects the intellectual property rights of others and requires that its users do the same. If you believe that any content available on our Site or any other activity taking place on the Site constitutes infringement of a work protected by copyright law (a "Work"), please notify our agent, designated under the Digital Millennium Copyright Act (17 U.S.C. §512) (the “DMCA”) to respond to such concerns, as follows:

    Jamey Tesler, Esq.
    Massachusetts Bay Transportation Authority
    Law Department, 7th Floor
    10 Park Plaza
    Boston, MA 02116

    Your notice must comply with the DMCA. Upon receipt of a proper notice, we will respond and proceed in accordance with the DMCA.

  13. Additional Terms for Certain Programs or Services

    We may offer certain programs or services on our Website that are subject to additional or different terms and conditions. We will notify you if the program or service you are using on the Website is subject to terms and conditions that differ from these Terms, and you may decline to participate in such programs or services if you do not agree with the differing terms and conditions.

  14. Modifications to these Terms

    If we modify these Terms, any such modifications will take effect proactively, upon your subsequent access to the Website. Please feel free to print out a copy of these Terms for your records.

  15. Assignment

    These Terms shall not be assignable by you, either in whole or in part. The MBTA reserves the right to assign its rights and obligations under these Terms.

  16. Definitions
    • 16.1—Electronic Fare Media Programs mean MBTA administered programs dealing with customer purchase, registration, or use of Electronic Fare Media.
    • 16.2—Website Services means the informational, educational, travel-related, or other services that we offer through our Website.
  17. General

    These Terms shall be governed in all respects by the laws of the Commonwealth of Massachusetts without giving effect to its conflicts of law provisions. Both parties submit to the personal jurisdiction of and venue in the state and federal courts in the Commonwealth of Massachusetts, in the judicial district that includes Boston, Massachusetts. The parties further agree that any cause of action arising under these Terms shall exclusively be brought in such courts. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. The MBTA's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. This agreement and the terms and conditions contained herein set forth the entire understanding and agreement between the MBTA and you with respect to the subject matter hereof and supersede any prior or contemporaneous understanding, whether written or oral.

  18. Survival

    The following provisions shall survive the termination of these Terms and shall apply indefinitely:

      • Section 3 (MBTA Ownership; Reservation of Rights)
      • Section 6 (Submitted Content)
      • Section 7 (Warranty Disclaimer)
      • Section 9(Limitation of Liability)
      • Section 11 (Indemnity)
      • Section 15 (Assignment)
      • Section 17 (General)
      • Section 18 (Survival)
  19. Contact Us

    Please provide any feedback on our customer comment form.

    Please refer to Section 11 above if you wish to contact our DMCA agent about matters related to possible copyright infringement.

    Effective Date
    The effective date of these Terms is December 15th, 2006.

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