Charlie: Card & Ticket Info

Entering Stations and Boarding Vehicles

Once you have your CharlieCard or CharlieTicket, you'll use it to enter the fare gates in-station and when boarding T vehicles.

Entering Station Fare Gates
Entering On-Board Fare Boxes

Entering Fare Gates with Charlie

Using cards and tickets at the fare gates is simple and takes just a few seconds. After loading a CharlieCard or CharlieTicket with value or a T-Pass, simply approach the gate and either insert a CharlieTicket into the ticket slot or tap or touch a CharlieCard to the card target at the front of the gate.

If you're using a CharlieTicket, the gate will deduct the appropriate value from your ticket or recognize your T-Pass and return your ticket for you to remove and save (remember: tickets are reusable and rechargeable). If you are using a CharlieCard, the gate will automatically deduct the appropriate value from your card or recognize your T-Pass—just tap your card on the card target and go.

If you're using a CharlieTicket, the gates will not open until you remove it from the ticket slot. Proceed through the gates and board your vehicle.

Using Station Fare Gates

Every subway station is equipped with fare gates that can accept CharlieCards and CharlieTickets.

CharlieCard

Tap or touch a CharlieCard to the black box/card target at the front of the fare gate.

The fare gate will automatically recognize your stored value or T-Pass and deduct the appropriate amount—just tap your CharlieCard on the card target and go.

The fare gate will open and you may proceed through to the platform.

CharlieTicket

Insert a CharlieTicket into the ticket slot at the front of the fare gate. Be sure the orange arrow is facing upward and forward.

The fare gate will automatically recognize your ticket's stored value or T-Pass, deduct the appropriate amount, and return your ticket through the ticket slot.

Remove your CharlieTicket from the slot and save it for later trips (remember: CharlieTickets are reusable and rechargeable).

Once you remove your ticket, the fare gate will open and you may proceed through to the platform.




Common Questions about Using The Fare Gates

  1. Does the fare gate accept old T tokens?

    No. The fare gates require CharlieCards or CharlieTickets to enter.

  2. I'm traveling with children. How long will the gate stay open to let us through?

    If you are traveling with children, please use the accessible fare gate—it's larger and will remain open longer. Up to two children eleven years and under ride for free when accompanied by an adult.

  3. Why does the fare gate return my CharlieTicket after I insert it into the fare gate?

    The fare gates return your CharlieTicket so that you can reuse it. CharlieTickets can store multiple rides or a T-Pass. Remember to take your CharlieTicket with you.

Still have questions about Charlie?

Read the complete Charlie FAQ, or contact  Customer Support at 617-222-3200.

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Entering On-Board Fare Boxes

Using CharlieCards and CharlieTickets when boarding T vehicles is simple and takes just a few seconds. After loading a card or ticket with value at a Fare Vending Machine or retail sales terminal, simply enter a bus (or subway at an above ground stop) and either insert a CharlieTicket into the ticket slot or tap or touch a CharlieCard to the black box/card target.

If you're using a CharlieTicket, the farebox will deduct the appropriate value from your ticket and return your ticket for you to remove and save (remember: CharlieTickets are reusable and rechargeable). If you are using a CharlieCard, the fare box will automatically deduct the appropriate amount of value from your card—just tap your card and enter the vehicle.

If you don't have a CharlieCard or CharlieTicket, you can pay cash-on-board when entering a bus or subway at an above ground stop. Bus fareboxes accept coins, one-dollar, five-dollar, ten-dollar, and twenty-dollar bills—all change greater than or equal to 50 cents will be provided as stored-value on a CharlieTicket for use toward fares at other fare boxes or in-station.

For more information on how to use the farebox
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Common Questions About Using Charlie to Board T Vehicles

  1. Can I still pay cash-on-board T vehicles?

    Yes, but cash-on-board customers pay standard T fares plus a surcharge. (No surcharges apply when using a plastic CharlieCard or when storing a T-Pass on a paper CharlieTicket.) On-board fareboxes accept coins, $1, $5, $10, and $20 bills—all change greater than or equal to .50 cents will be provided as stored-value on a CharlieTicket for use toward fares at other fareboxes or in-station.

  2. Can I buy a CharlieTicket on-board or do I need a CharlieTicket prior to boarding?

    Customers can purchase CharlieTickets on board at fareboxes. To save time and keep boarding lines moving, purchase and store value on your CharlieTicket or CharlieCard at in-station fare vending machines or at retail sales terminals or purchase a T-Pass for your CharlieCard or CharlieTicket—it's a savings over paying cash every day.

  3. Can I add stored-value using on-board fareboxes?

    CharlieTicket and CharlieCard customers should add stored-value using full-service in-station fare vending machines or retail sales terminals. Cash-on-board customers should consider purchasing several rides at one time on a CharlieTicket. Pay five dollars, ten dollars, or twenty dollars at an on-board fare box / vending machine and receive the balance in a stored-value CharlieTicket. Remember: to avoid confusion, long boarding lines, and transit delays, add stored-value at a full-service in-station fare vending machine.

  4. What about transfers?

    When using a CharlieTicket or CharlieCard on the first Local Bus, a free transfer to another Local Bus is included automatically. When paying for your fare at the Local Bus using a CharlieCard a discounted transfer to the Subway is included automatically.

Still have questions about Charlie?

Read the complete Charlie FAQ, or contact  Customer Support at 617-222-3200.

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  • Reduced Fares for Senior/T.A.P. Customers
  • Buy a Pass at a Fare Vending Machine
  • Charlie's Frequently Asked Questions
  • Get the Card

Got MyCharlie?

Upgrade your CharlieCard with a MyCharlie account and you'll be able to set up automatic monthly pass or stored-value purchases, and breathe easy knowing your card is protected from damage, loss or theft.