Contact Us

Please contact us for questions, comments, or for more information.

With the new mTicket App, you can create an account to manage your tickets. If you are having difficulty using the MBTA mTicket application, please call (617) 222-3200 or email

Customer Support Services is available Monday-Friday 6:30AM - 6:00PM. Please call (617) 222-3200 for support, or for our Deaf or Hard of Hearing customers TTY (617) 222-5146.

Note that as of July 1, 2016, the MBTA no longer offers refunds on any fare products.


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