THE RIDE

THE RIDE

THE RIDE provides door-to-door paratransit service to sixty cities and towns for eligible customers who cannot use subways, buses, or trains due to a physical, mental, or cognitive disability. Only registered RIDE customers, their Personal Care Assistants, and their guests may take advantage of the service. More information about THE RIDE is available here.

RIDE Fares Effective January 6, 2014
ADA Trip $3.00*
 
Premium Trip $5.00
 

*When booking 1-14 days in advance.

What Makes a Trip A "Premium Trip"?

A trip is "premium" if either of the following are true:

  1. The trip is booked for later the same day. Customers can avoid this by booking a trip 1-14 days in advance, which is recommended — we cannot always accommodate same-day trip requests or when an ADA $3 trip for the next day is rescheduled after the 5 p.m. reservation window is closed.

  2. The trip is either to or from an address more than ¾ miles from active MBTA bus and subway service and outside of the core area. This puts the trip outside the area within which service is required by the Americans with Disabilities Act (ADA).

Adding Funds to Your RIDE Account

RIDE customers have several options available to them to add value to their RIDE account:

Online: Please allow two (2) business days for posting.

Phone: Call us at 1-888-844-0355 from 7:00 a.m. - 8:00 p.m. Monday through Friday and 9:00 a.m. to 5:00 p.m. Saturday and Sunday, except Thanksgiving, Christmas, and New Years Day. Master Card, Visa, Discover or American Express credit cards are accepted as well as a debit card supported by Master Card or Visa. Funds post to your account within one (1) hour.

Mail: Send a check or money order noting your RIDE ID number to:

MBTA - THE RIDE Fares
10 Park Plaza - Rm. 5000
Boston, MA 02116

Make your check or money order payable to "MBTA - THE RIDE Fares". Allow five (5) business days for posting.

In-Person: Visit the CharlieCard Store at adjacent to the Red and Orange Lines at Downtown Crossing Station. The CharlieCard Store is open Monday through Friday, 8:00 a.m. to 5:30 p.m. Please note: the accessible entrance is located at 32 Summer Street via the 101 Arch Street building in Boston. Cash, checks, money orders and major credit/debit cards as noted above are accepted. Posting is within one hour. In all cases, your cashed check or confirmation number is your receipt and should be retained for your records.