Take Our Survey on Accessible Transit Service Messaging

Updated on February 2, 2022

A member of the MBTA's System-Wide Accessibility team wearing a red hat, mask, and an apron that says Better Bus Project on the front, talks with a rider, also in a hat and mask, about the Bus Network Redesign project as they two stand outside at Quincy Center.

The MBTA’s Department of System-Wide Accessibility (SWA) would like to know how you get around in your community, and how we might help you do it better.

We want to know your thoughts on how we communicate with riders about accessibility upgrades and services. We invite you to tell us by taking our accessibility messaging survey.

We Want to Hear from You

SWA wants to know what barriers you experience when getting information from the T, and how we can best provide riders with accessibility-related transit news.

Take the Survey

Our survey is available in six languages. Click the language of your choice below, then select that language on the survey page.

Please fill out and submit the survey by February 16, 2022.

Building a Better T

As part of our $9.6 billion, 5-year capital investment plan, we're renovating stations, modernizing fare collection systems, upgrading services for our buses, subways, and ferries, and improving the accessibility of the entire system.

Learn more

Contact Us

Please contact MBTA Customer Support with any questions, concerns, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.