Accessible Services
Low Floor Green Line train

The Customer Experience and Accessibility Features on Light Rail Trains and at Light Rail Stations(Green Line)







Reminder Please note that any customer has the right to use accessibility equipment (such as bridgeplates, mini-high platforms, and mobile lifts). 

 

Access Features At MBTA Light Rail Stations May Include:

  • Signs directing customers to elevators, escalators, and ramps.
  • Wider faregates.
  • TTY telephones.
  • Mobile lifts, high-level, and mini-high platforms (click here to see an image of a mini-high platform and a mobile lift).
  • Display screens and automated announcements that inform the customer of service delays, and emergency information.
  • Tactile warning strip at the platform edge. 
  • Improved lighting. 
  • High-contrasted markings on stair edges. 

Access Features on Light Rail Trains May Include:

  • Built-in bridgeplates (on newer Green Line trains).
  • Priority seating for seniors and customers with disabilities (usually located near the doors of the train) (click here to see priority seating area on Green Line trains).
  • Seating areas for those who use wheeled mobility devices (Click here to see image of seating area for customers who use wheeled mobility devices on Green Line trains.)
  • Display screens on the outside of the train that display the train's destination.
  • Display screens on the inside of the train that display the train's destination and all intermediate stops.

What to Expect When Entering An MBTA Station

 

Sign at entrance of an MBTA subway station with the station's name displayed.  Click to enlarge.
  • To begin your journey on MBTA subway, you will need to first locate a MBTA station. Stations may be identified by the "T" logo or the station's name at the station's entrance. The color code of the line serving the station will be in the background of the sign with the station's name.
Customer waiting for elevator at subway station. Click to enlarge.Customer approaching stairs to subway station. Click to enlarge.
  • Use elevators, escalators, ramps, or stairs to enter the station.
Customer at FVM. Click to enlarge.
Customer tagging CharlieCard to Card Target on faregate. Click to enlarge.Customer inserting CharlieTicket into faregate. Click to enlarge.
  • Make your way to the faregate. To pay your fare, simply tag your CharlieCard to the card target or insert your CharlieTicket into the faregate. The card target and ticket slot are located on the right side of the faregate. If you inserted a CharlieTicket into the faregate, your ticket will be returned to you via a slot located on the top of the faregate nearest you.
Wider faregate and narrower faregate side by side. Click to enlarge.
  • Wider faregates are available for customers who use a wheeled mobility device, parents with strollers, or customers with luggage. If you insert a CharlieTicket into a wider faregate, the CharlieTicket will be returned to you via the same slot in which the CharlieTicket was inserted.

What to Expect When Boarding the Train

 

MBTA staff person. Click to enlarge.
  • If you need assistance boarding the train, a MBTA staff member can help you.  
Customer using call box at subway station. Click to enlarge.
  • If a staff member is not in sight, press the button on a station call box to let a dispatcher know you need assistance.
Customer using a wheeled mobility device and a customer with a visual impairment behind tactile warning strip as train arrives. Click to enlarge.
  • Remain behind the yellow tactile warning strip until the train comes to a complete stop.
Destination sign on front of Green Line train. Click to enlarge.
  • Note the train’s destination (the train’s destination can be found on the front and on the sides of all trains) to ensure that you are boarding the right train.
Audio Image. Click here to listen to a sample route identification announcement.
Audio: "Kenmore. The destination of this train is North Station."
  • If you are unable to see the train’s destination, listen carefully to announcements made by the train’s stop announcement equipment. If the train’s stop announcement equipment isn’t working, train personnel are required to announce the destination of the train.
Customers waiting to board train. Click to enlarge.
  • Allow customers to exit the train before boarding.
Customer with visual impairment boarding Green Line train. Click to enlarge.
  • Watch your step when boarding the train.
Farebox on Green Line train. Click to enlarge.
Customer who uses a wheeled mobility device near center doors of low-floor Green Line train. Click to enlarge.
  • For improved accessibility, customers who have limited mobility are encouraged to board the low-floor vehicles using the doors located toward the center of each car.
ISA button on Green Line train. Click to enlarge.
  • The rear doors of all Green Line trains will be closed at all above ground stations during off-peak hours of service. If you need to board using the center doors, use the International Symbol of Accessibility (ISA) button located near the center doors of the train to seek assistance from the motorperson. The ISA button can be found on low-floor vehicles only.Click here to learn more about boarding a Green Line train using wheeled mobility.
Customer using a wheeled mobility device informing MBTA staff member of their destination. Click to enlarge.
  • If you will need some assistance exiting the train, let the Motorperson know as you are boarding. The Motorperson may discreetly ask you for your destination so that they can ensure that you are able to exit at your desired location.
Priority seats on Green Line train. Click to enlarge.
  • Priority seating is usually found near the doors of the train and is identified by signs just above the priority seat.  Federal Law requires that priority seats be reserved for seniors and customers with disabilities.
Area for customers using wheeled mobility. Click to enlarge.
  • Seating areas for those who use wheeled mobility devices are available on all trains.

During Your Journey

 

Internal display screen displaying the train's next stop. Click to enlarge.
  • Pay attention to the stops as they are announced and displayed to ensure that you exit the train at the right stop.
Train Operator making announcement via the microphone. Click to enlarge.
  • Under MBTA policy, the Train Attendant is required to announce all station stops if the stop announcement equipment isn't working on the train.

What to Expect When Exiting the Train

 

Customer with visual impairment exiting low-floor Green Line train. Click to enlarge.
  • Watch your step while exiting the train.
MBTA member of staff preparing to assist customer using a wheeled mobility device in exiting the train. Click to enlarge.

What To Expect When Exiting MBTA Stations

 

MBTA way finding signage. Click to enlarge.
  • After exiting your train, use signs throughout the station to locate elevators, escalators, or exits.
Customer passing through faregate. Click to enlarge.
  • Exit through the faregate. Wider faregates are available for customers who use a wheeled mobility device, parents with strollers, or customers with luggage. You will not need your CharlieCard or CharlieTicket to exit through the faregate.
MBTA way finding signage. Click to enlarge.
  • Use signs throughout the station to locate the station's exit.