Accessible Services

Boarding Procedure for Green Line Trains 

There are two types of Green Line cars. Type 7 cars are high-floor vehicles that require a customer who uses wheeled mobility, or has limited mobility, to board using a mobile lift or mini-high platform. Type 8 cars are newer, low-floor vehicles that have a built-in bridgeplate to help a customer using wheeled mobility, board safely and quickly.

At least one low-floor vehicle should be part of every train set. For improved accessibility, customers with limited mobility or those who use wheeled mobility devices are encouraged to use the low-floor vehicles when traveling. If a type 8 vehicle is not available in the train set that you wish to board, you can board the high-floor green line train using a mobile lift or mini-high platform. This page will discuss the boarding procedures for both low-floor and high-floor trains.

Boarding Procedure for Low-Floor Green Line Trains

ISA button near center doors of low-floor Green Line train. Click to enlarge.
  • You will need assistance from the Motorperson to board the train. Simply tell the Motorperson you would like to board, or press the International Symbol of Accessibility (ISA) button on the side of the train. The ISA button can be found on low-floor vehicles only.
Customer using wheeled mobility device near deployed bridgeplate on Green Line train. Click to enlarge.
  • The Motorperson will meet you at the doors to deploy the built-in bridgeplate. Once the bridgeplate is deployed, wheel yourself onto the low floor green line train using the deployed bridgeplate. If you need assistance wheeling onto the train, just let the Motorperson know.
Customer using wheeled mobility telling motorperson their destination. Click to enlarge.
  • As you're boarding, the Motorperson will ask for your destination. Let him/her know where you plan to exit the train so that they can assist you in exiting at your destination.
Area for customers using wheeled mobility. Click to enlarge.
  • Seating areas for those who use wheeled mobility devices are available on all trains.

Boarding Procedure for High-Floor Green Line Trains

Customers who use a wheeled mobility device can board a high-floor green line train through the use of a mini-high platform or a mobile lift.

Boarding High-Floor Green Line Trains using the Mini-High Platform

 

Customer using wheeled mobility wheeling to top of mini-high platform via ramp. Click to enlarge.
  • When at a station that has a mini-high platform, wheel your way onto the platform. Ensure that you are a safe distance away from the platform edge.
Customer using wheeled mobility away from platform edge of mini-high platform. Click to enlarge.
  • Remain a safe distance away from the platform edge until the train comes to a complete stop.
Motorperson deploying bridgeplate. Click to enlarge.
  • Once the train stops and the train doors open, the Motorperson will deploy a bridgeplate to span the gap between the mini-high platform and the train car. For your safety, do not approach the train until the Motorperson deploys the bridgeplate.
Customer using wheeled mobility wheeling onto train via bridgeplate. Click to enlarge.
  • Once the Motorperson has deployed the bridgeplate, wheel your way onto the train using the deployed bridgeplate. If you need help boarding, just let the Motorperson know.
Motorperson asking customer for their destination. Click to enlarge.
  • As you board, the Motorperson will ask you for your destination. Let him/her know where you plan to exit the train so they can assist you in exiting the train at your destination.
Area for customers using wheeled mobility on Green Line train. Click to enlarge.
  • Seating areas for those who use wheeled mobility devices are available on all trains.

Boarding High-Floor Green Line Trains using the Mobile Lift

 

MBTA staff person positioning mobile lift in front of train doors. Click to enlarge.
  • The Motorperson will exit the train and position the mobile lift in front of the doors located near the center of the train.
Customer using a wheeled mobility device wheeling onto mobile lift. Click to enlarge.
  • He/She will then deploy a small metal ramp connected to the mobile lift. Proceed onto the platform of the mobile lift.
Customer using a wheeled mobility device informing MBTA staff member of their destination. Click to enlarge.
  • As you're boarding, the Motorperson will ask you for your destination. Let him/her know where you plan to exit the train so they can assist you in exiting at your destination.
Customer using wheeled mobility device on mobile lift facing inside of train. Click to enlarge.
  • Once you are on the mobile lift, position your wheeled mobility device so that you are facing the inside of the train.
Customer using wheeled mobility placing brakes in lock position. Click to enlarge.
  • If you are using wheeled mobility, turn off your wheeled mobility device and/or place your brakes in the "locked" position. The Motorperson will then crank a handle on the mobile lift, so that you will rise upward to meet the floor of the train.
Customer using wheeled mobility device wheeling off of mobile lift onto train. Click to enlarge.
  • Once you are level with the train floor, the Motorperson will deploy a bridgeplate spanning the gap between the mobile lift and the platform. Once the bridgeplate has been deployed, wheel onto the train using the deployed bridgeplate.
Area for customers using wheeled mobility on High-Floor Green Line trains. Click to enlarge.
  • Areas for those who use wheeled mobility devices are available on all trains.