Accessible Services

Exiting Procedure For Green Line Trains

There are two types of Green Line cars. Type 7 cars are high-floor vehicles that require a customer who uses wheeled mobility, or has limited mobility, to exit using a mobile lift or mini-high platform. Type 8 cars are newer, low-floor vehicles that have a built-in bridgeplate to help a customer using wheeled mobility, exit safely and quickly.

At least one low-floor vehicle should be part of every train set. For improved accessibility, customers with limited mobility or those who use wheeled mobility devices are encouraged to use the low-floor vehicles when traveling. This page will discuss the exiting procedures for both low-floor and high-floor trains.

Exiting Procedure for Low-Floor Green Line Trains

Customer using wheeled mobility device waiting for bridgeplate to be deployed on low-floor Green Line train. Click to enlarge.
  • When the doors of the train open, make your way to the doors located in the center of the train. This is where the built-in bridgeplate is located. Do not wheel off of the train until the built-in bridgeplate is deployed.
Customer using wheeled mobility device wheeling off of train via bridgeplate. Click to enlarge.
  • The motorperson will meet you at the doors to deploy the built-in bridgeplate. Once the bridgeplate is deployed, wheel off of the train onto the platform using the built-in bridgeplate.

Exiting Procedure for High-Floor Green Line Trains

Customers who use a wheeled mobility device can exit a high-floor green line train through the use of a mini-high platform or a mobile lift.

Exiting High-Floor Green Line Trains Using the Mini-High Platform

Customer using wheeled mobility wheeling toward train doors. Click to enlarge.
  • When the train arrives at your stop, the motorperson will let you know which doors to use to exit the train. Proceed to the appropriate doorway to exit. Do not attempt to exit until the bridgeplate is deployed.
Motorperson deploying bridgeplate. Click to enlarge.
  • The motorperson will then deploy the bridgeplate so that you can exit the train.
Customer wheeling off of Green Line Train via bridgeplate. Click to enlarge.
  • Once the bridgeplate is properly deployed, wheel off of the train onto the mini-high platform using the bridgeplate. If you need help exiting the train, let the motorperson know.
Customer wheeling off of mini-high platform via ramp. Click to enlarge.
  • Finally, wheel your way off of the mini-high platform using the ramp.

Exiting Green Line Trains using the Mobile Lift

Customer using wheeled mobility wheeling toward train doors. Click to enlarge.
  • When the train arrives at your stop, proceed to the doors located near the center of the train.
MBTA staff member positioning mobile lift in front of doors of high-floor Green Line train. Click to enlarge.
  • The motorperson will position the mobile lift in front of the train doors.
MBTA member of staff cranking handle of mobile lift. Click to enlarge.
  • The motorperson will then crank the handle on the mobile lift so that the lift's platform rises upward to meet the train floor.
MBTA member of staff deploying bridgeplate that spans the gap between mobile lift and the train. Click to enlarge.
  • A bridgeplate will then be deployed by the motorperson to span the gap between the mobile lift and the platform. Do not attempt to board the mobile lift until the bridgeplate is properly deployed.
Customer using wheeled mobility device wheeling onto mobile lift. Click to enlarge.
  • Once the bridgeplate is properly deployed, wheel onto the mobile lift using the deployed bridgeplate. Make sure that you are facing away from the train.
Customer using wheeled mobility placing brakes in lock position. Click to enlarge.
  • If you are using a wheeled mobility device, turn off your wheeled mobility device and/or place your brakes in the "locked" position.
MBTA member of staff cranking handle to lower mobile lift. Click to enlarge.
  • The motorperson will then crank the handle of the mobile lift so that the platform of the mobile lift lowers you to the station platform.
Customer using wheeled mobility device wheeling off of mobile lift onto platform. Click to enlarge.
  • When the platform of the mobile lift reaches the station platform, the motorperson will then deploy a small ramp connected to the mobile lift. Once the ramp is properly deployed, turn on your wheeled mobility device and/or unlock your brakes, and wheel off of the mobile lift using the deployed ramp.