Frequently Asked Questions

Frequently Asked Questions

Q: How should I report a suspicious package or an abandoned suitcase that does not look right?

A: We encourage our passengers to report any kind of suspicious incident by calling 617-222-1212, the MBTA Transit Police Emergency line. For further information on suspicious incidents, click here.

Q: How do I become an MBTA Transit Police Officer?

A: The MBTA Transit Police department is a civil service department and the first step is to take the Massachusetts Civil Service Entry Level Police Officer Exam. The MBTA Transit Police Department can be selected as one of the applicant’s choices. Further information can be found here.

Q: Whom do I contact with questions regarding Parking Tickets?

A: All questions regarding parking tickets should be directed to the Parking Clerk, George Selados. He can be reached at 617-222-1130.

Q: Can I pay my parking ticket online?

A: Yes. Log on to Ma www.plymouthcountyparking.com to pay a parking ticket on line. Be sure to have your vehicle license plate number when you go online to pay your ticket.

Q: Do I need a permit to take pictures on the MBTA?

A: A permit is not required to take pictures on the MBTA if it is for non-commercial use. For commercial-use photography on the MBTA, please contact: csmith-reid@mbta.com 

Q: Where can I find information on the MBTA Photography Policy?

A: The MBTA Photography Policy can be found here.

Q: Is smoking allowed in the outdoor areas of the MBTA?

A: Smoking is strictly prohibited on all MBTA vehicles and property, including outdoor areas. Violations are subject to enforcement by Transit Police Officers, who have the authority to issue citations for anyone smoking on MBTA property. Massachusetts General Law, Chapter 272, Section 43A

MBTA Transit Police Department 
240 Southampton Street
Boston, MA 02118

Emergency: 
617-222-1212
Business:
617-222-1000
Office of the Chief:
617-222-1100
Deaf or Hard of Hearing: 
617-222-1200 TTY
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