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T-Alerts Beta Test FAQs

What is the T-Alerts Beta?

We’re testing a new subscription system for T-Alerts that allows you to sign up for text or email notifications about service issues that may affect your trips on the T.

Notifications will include the same alert information available on mbta.com/alerts and @MBTA on Twitter. The biggest difference is that with the new T-Alerts system, customers can further customize the types of alerts they receive and when.

This software is still in beta, so you might find things that could be improved or just don’t work the way they should. We expect a lot of that as part of this process, and we’ll use feedback to improve the software before sharing it with the general public. So please let us know if you find anything that’s confusing or doesn’t work.

Sign up for T-Alerts Beta 

What's changing and why?

The current subscription process for T-Alerts is pretty limited. For example, people can sign up for Red Line alerts during peak AM travel, and they’ll be notified about current or planned Red Line disruptions anywhere on the Red Line for the entire AM peak travel period. Even if they only travel between Central and Park Street every day, they’ll also get alerts about construction at the Braintree garage.

In other words, they get a lot of irrelevant alerts.

The new T-Alerts Beta still asks customers what lines or modes they travel on, and then it asks where they start and end their trip, how far in advance of their normal commute they want to receive alerts, and if they’d like station-specific alerts too (about parking, bike storage, and accessibility) so they only receive alerts relevant to them.

If I sign up for T-Alerts Beta, what happens to my existing T-Alerts account?

Creating a T-Alerts Beta account will not affect your existing T-Alerts account. Your old T-Alerts account will eventually expire, and you’ll receive notice of this as we phase out the old system.

What kind of alerts should I sign up for?

We encourage you to subscribe to alerts for trips you take regularly, like your daily commute to work.  You can choose to receive alerts by text or email.

Please note that text alerts are subject to standard messaging rates charged by your mobile carrier.

How can I change my subscription?

You can delete or change your subscriptions by logging into your account.  You can also unsubscribe from text alerts by texting STOP.  Note that if you do this, you will be unable to resubscribe to text alerts for 30 days.

Who do I contact if I have a problem with my account?

Please submit a request through our feedback form and include your email address.

Contact us

Can I give feedback or report bugs?

Please do! We’re so glad you asked!

Provide feedback now