Every customer has the right to use accessibility equipment, which is available on every bus in the MBTA fleet, including the Silver Line. Accessibility equipment includes buses that kneel or lower, ramps or lifts, securement areas for wheeled mobility devices, and priority seating.
On low-floor MBTA buses, the vehicle numbers are provided in raised numbering and braille, on the passenger side of the bus on top of the box on the corner nearest the operator.
MBTA bus stops are labeled with black, red, and white signs with a large “T” logo. Signs also include a list of bus routes that stop at that station. Many stops also include accessible shelters in case of cold, rainy, or snowy weather.
The destination and route of each bus is displayed on the front and side of every vehicle, and will be announced by an automated system at every stop.
Bus operators are required to pull as close to the curb as possible at every stop.
If they cannot pull close to the curb, they will help you board or exit at a safe location nearby. If there isn’t one, they will call the dispatcher for assistance.
When you board, you may want to share your final stop with the operator so they can find a safe place for you to exit.
All MBTA buses can be lowered to assist with boarding and exiting for seniors and people with disabilities. Ramps and lifts are available to assist customers with wheeled mobility devices.
On older, high-floor buses, lifts are located at the rear door
On newer, low-floor buses, lifts are located at the front door
Boarding with a wheeled mobility device
Customers with wheeled mobility devices will be pre-boarded with a lift or ramp. For your safety, please wait for the bus operator’s signal before approaching a lift or ramp to board.
Securement areas are available on every MBTA bus. Position your device so it faces the front, and lock the wheels and/or turn off the motor, and the operator will secure your device for you. Wheelchairs must be secured by 4 straps and scooters must be secured by 3 straps.
If you want to use a lap or shoulder belt, the operator can assist you.
If you use a scooter, the operator can help you move to a seat once it’s secured.
Exiting with a wheeled mobility device
The bus operator is required to pull as close to the curb as possible.
If the stop is obstructed, they may ask you to exit at a nearby, safe location.
Once the bus comes to a complete stop, the operator will lower the bus and position the ramp or lift. Then they will unbuckle the securement straps.
At that time, you can approach the exit. If the bus has a lift, lock your wheels or turn off your device’s motor to ensure your safety until the lift reaches the ground.
Paying Your fare
All MBTA buses are equipped with fareboxes that accept CharlieCards, CharlieTickets, and cash fare payments. If you need assistance using the farebox, the bus operator can help you.