The MBTA honors all reasonable requests for assistance. These may include (but are not limited to):
Deploying kneelers, ramps, or bridge plates to board or exit vehicles
Providing assistance to navigate stations
Providing assistance to find a seat
Buying tickets or passes at fare boxes and fare vending machines
Paying your fare
Use of Accessibility Equipment
Every customer has the right to use accessibility equipment at MBTA stations and on MBTA vehicles. This includes (but is not limited to):
Elevators and escalators
Ramps, bridge plates, and mobile lifts
Accessible fare gates
Customers who use service animals are welcome in all MBTA vehicles, stations, and facilities during all hours of operation. Customers must be in control of their service animal at all times. Animals are not permitted in seats.
All MBTA vehicles have priority seating areas for seniors and people with disabilities. MBTA staff are trained to help customers find a priority seat upon request. If all priority seating is already occupied by other customers, staff must ask those customers to move.
Please note: If customers are not willing to move from priority seating, MBTA staff cannot force them to do so. If no priority seating is available, staff will assist the requesting customer in finding another seat, or will let the customer know the arrival time of the next bus or train.
MBTA employees will never ask about the nature of your disability. People with non-apparent disabilities are not obligated to share that information to use accessibility equipment or features of the system.
Requests for Information in Alternate Formats
Schedules, timetables, and public meeting materials are available in alternate formats upon request. Call 617-222-3200/TTY 617-222-5146 or contact Customer Support online.
Requests for Reasonable Modification
If you experience a barrier to accessing an MBTA program or service, you may submit a request for a reasonable modification. Call 617-222-3200/TTY 617-222-5146 or contact Customer Support online. Please provide as many details as possible about your issue.
Please note: the MBTA may be unable to accommodate requests that would require fundamental alterations to the nature of MBTA programs or services, or would directly interfere with the health and safety of others. If the requested modification cannot be granted, but a barrier to access still exists, the MBTA will do its best to provide alternate access to our programs or services.