Travel Instruction Services
The MBTA offers a variety of free travel instruction services to help seniors and people with disabilities travel independently on the bus, train, and Commuter Rail. All services are available in person or digitally (via Zoom) upon request.
Travel Training Services
We offer three types of training to help travelers learn more about the following:
- General safety on the system
- Planning trips
- Reading T schedules and maps
- Boarding and exiting trains and buses
- Buying regular or reduced fare CharlieCards
- Customer and operator responsibilities
- Accessing information about T services online and with apps
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Transit Access 101
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This two-and-a-half-hour class covers basics about how to use our system. It's held at the MBTA’s training facility near Broadway Station on the Red Line. Each class has room for 15 participants.
Upon request, this training can be held at schools or senior centers.
We offer two Transit Access 101 trainings—one for seniors and people with disabilities, and one for people who are blind or have low vision.
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Small Group Training
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Small group training is similar to Transit Access 101, but includes an onsite visit from a professional trainer.
Classes are flexible and can be customized to focus on getting to and from particular destinations on the bus, subway, or Commuter Rail.
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Personalized Travel Training
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This one-on-one training can be customized to teach an individual how to get to a particular destination within the MBTA service area.
Trainers travel directly to participants’ homes and ride along on actual trips.
Resources for Riders
Travel Training Flyers
If you would like to view, download, or print a PDF summary of our Travel Instruction Program, please click on one of the links below:
View the Travel Training Flyer in English
View the Travel Training Flyer in Spanish
Driving Retirement
Our riders can save over $5,000 per year in transportation costs by giving up driving their cars—but not giving up mobility—and riding the T.
View a flyer showing the graphic above
View a text-only version of the flyer
If you’re thinking about retiring from driving, the Shifting Gears webinar created by the Registry of Motor Vehicles can help you make a plan.
Self-Paced On-Demand Webinars
View the "Rediscover the MBTA" webinar for older adults
- View the "Rediscover the MBTA" webinar slides
- View the "Rediscover the MBTA" webinar slides in Spanish
- View the "Rediscover the MBTA" webinar transcript
- View the "Rediscover the MBTA" webinar transcript in Spanish
View the "Ride with Us" webinar for individuals with disabilities
Short Instructional Videos
View the video "How to Plan Your Trip"
View the video "How to Ask for Assistance"
View the video "How to Cross the Green Line Tracks"
Resources for Educators
If you are an educator interested in starting a travel training program at your own school or agency, view our collection of free downloadable resources:
Contact Us
If you have questions or would like to learn more, please contact MBTA Travel Training at 617-337-2756 or howtotravel@mbta.com. Follow us on Facebook and Twitter for training updates.