Travel Instruction Services
More from Accessibility
Use the following resources to plan a fully accessible trip on the MBTA.
The MBTA offers a variety of free travel instruction services to help seniors and people with disabilities travel independently on the bus, train, and Commuter Rail. All services are available in person or digitally (via Zoom) upon request.
Travel Training Services
We offer three types of training to help travelers learn more about the following:
- General safety on the system
- Planning trips
- Reading T schedules and maps
- Boarding and exiting trains and buses
- Buying regular or reduced fare CharlieCards
- Customer and operator responsibilities
- Accessing information about T services online and with apps
Transit Access 101
This two-and-a-half-hour class covers basics about how to use our system. It's held at the MBTA’s training facility near Broadway Station on the Red Line. Each class has room for 15 participants.
Upon request, this training can be held at schools or senior centers.
We offer two Transit Access 101 trainings—one for seniors and people with disabilities, and one for people who are blind or have low vision.
Small Group Training
Small group training is similar to Transit Access 101, but includes an onsite visit from a professional trainer.
Classes are flexible and can be customized to focus on getting to and from particular destinations on the bus, subway, or Commuter Rail.
Personalized Travel Training
This one-on-one training can be customized to teach an individual how to get to a particular destination within the MBTA service area.
Trainers travel directly to participants’ homes and ride along on actual trips.
Resources for Riders
Travel Training Flyers
If you would like to view, download, or print a PDF summary of our Travel Instruction Program, please click on one of the links below:
Our riders can save over $5,000 per year in transportation costs by giving up driving their cars—but not giving up mobility—and riding the T.
If you’re thinking about retiring from driving, the Shifting Gears webinar created by the Registry of Motor Vehicles can help you make a plan.
Self-Paced On-Demand Webinars
- View the "Rediscover the MBTA" webinar slides
- View the "Rediscover the MBTA" webinar slides in Spanish
- View the "Rediscover the MBTA" webinar transcript
- View the "Rediscover the MBTA" webinar transcript in Spanish
Short Instructional Videos
Resources for Educators
If you are an educator interested in starting a travel training program at your own school or agency, view our collection of free downloadable resources: