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Ride Safer

We're committed to public health on public transportation.

Safety has always been our first priority. Now it is a shared responsibility. A pact between ourselves and our riders.

A pact we call Ride Safer.

MBTA Service Updates

Learn more about the changes we've made to service and operations to help slow the spread of COVID-19.

View updates

Protecting Your Health

We are continuing to take necessary steps to protect the health and safety of riders and MBTA employees with increased cleaning and sanitation at stations and on vehicles. This includes:

Providing face coverings to riders

Starting in November 2020, MBTA Transit Ambassadors and Customer Service Agents will distribute face masks at select stations. 

Masks are available to riders who need them between 6:30 AM – 9:00 AM and 4:00 PM – 6:00 PM on weekdays at:

  • Maverick
  • Orient Heights
  • Forest Hills
  • Park Street
  • Downtown Crossing
  • Quincy Center
  • Charles/MGH
  • Hynes Convention Center

Cleaning and disinfecting vehicles

All MBTA fleet vehicles (buses, trolleys, subway cars, Commuter Rail coaches, ferries, and RIDE vehicles) are disinfected on a daily basis, and buses are cleaned multiple times per day.

Vehicle airflow on buses and trains also helps to keep you safer.

Cleaning and disinfecting MBTA property

All business locations, including the RIDE Eligibility Center and CharlieCard Store, are disinfected every 24 hours. All high-contact areas at subway stations (handrails, fare gates, and fare vending machines) are cleaned every 4 hours.

More sanitation equipment

Hand sanitizing dispensers, disinfectant wipes, and cleaning sprays have been deployed at MBTA facilities and stations throughout the system.

Installing new protective barriers and decals

All vehicles have protective barriers to help maintain distance between riders and operators, allowing us to resume front-door boarding on buses and at street-level trolley stops. Riders who are able should board at the front door and exit at the rear door.

Crowding Information

At Nubian Station late at night, a Route 1 bus bound for Harvard waits as another bus zooms by.

In response to COVID-19, riders can view live crowding information for many MBTA bus routes, as well as historical crowding trends for the Red, Orange, and Blue lines.

Learn more about bus and subway crowding

What You Can Do

Per federal law and the Governor’s Executive Order, all riders must wear a face covering that completely covers their nose and mouth while using public transit. Refusing to do so is a violation of federal and state law.

Failure to comply may result in denial of boarding, removal, penalties under federal law, and/or a fine up to $300 issued by the MBTA Transit Police. To support enforcement efforts, MBTA Transit Police will offer a face mask before taking action

We also encourage all riders to:

  • Maintain a safe distance from others when possible
  • Wash hands often with soap and warm water for at least 20 seconds
  • Cover coughs and sneezes
  • Stay home if sick
  • Avoid touching eyes, nose, and mouth
  • Clean areas that are frequently touched with sanitizing spray or wipes
  • Get a COVID-19 test

Please note that the MBTA will not refuse service to any person not wearing a face covering due to a health condition, and we cannot ask about the nature of a person’s health condition.

Health and Safety Resources

All service and operations adjustments are based on guidance from the Massachusetts Department of Public Health (DPH).

More information on COVID-19

Reopening Massachusetts

COVID-19 Travel Order

Emergency Preparedness Tips

Get a COVID-19 test

APTA Health & Safety Commitments Program participating system seal

Since the onset of the pandemic, we’ve been committed to public health on public transportation. Now, we join transit agencies across the nation to participate in APTA’s Health & Safety Commitments Program to ensure riders continue to Ride Safer.

Learn more about APTA’s Commitments

MBTA Service Updates

Learn more about the changes we've made to service and operations to help slow the spread of COVID-19.

View updates

Crowding Information

At Nubian Station late at night, a Route 1 bus bound for Harvard waits as another bus zooms by.

In response to COVID-19, riders can view live crowding information for many MBTA bus routes, as well as historical crowding trends for the Red, Orange, and Blue lines.

Learn more about bus and subway crowding

Health and Safety Resources

All service and operations adjustments are based on guidance from the Massachusetts Department of Public Health (DPH).

More information on COVID-19

Reopening Massachusetts

COVID-19 Travel Order

Emergency Preparedness Tips

Get a COVID-19 test

APTA Health & Safety Commitments Program participating system seal

Since the onset of the pandemic, we’ve been committed to public health on public transportation. Now, we join transit agencies across the nation to participate in APTA’s Health & Safety Commitments Program to ensure riders continue to Ride Safer.

Learn more about APTA’s Commitments