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Service Change Ongoing
MBTA service levels have been increased in the interest of the health and safety of our riders and employees. All riders must use face coverings when on the MBTA.   MBTA.com/coronavirus

Coronavirus Updates

Updates for September 21 – 27, 2020

Updated Monday, September 21, 2020, 4:27 PM

Ride Safer

Transit Ambassador at Maverick with face covering and ride safer button

As Massachusetts begins to reopen, we're committed to keeping you safe on public transportation. From hand sanitizer to crowding information, we've got you covered. 

Learn more about Ride Safer

Real-time Bus Crowding Information

In response to COVID-19, riders can view live crowding information for many MBTA bus routes.

Learn more about bus crowding

The following changes to service and operations have been made to protect the health and safety of essential workers who rely on public transit, as well as our frontline staff.

  • All riders and employees are required to wear face coverings while riding the T.
  • Service levels prioritize certain routes to meet ridership demand, avoid crowding on vehicles, and to allow for physical distancing in keeping with health and safety protocol guidance.
  • Shared trips on The RIDE have been eliminated. RIDE customers can still bring a personal care attendant or guest on their trip.
  • The CharlieCard Store is closed until further notice.
  • Standard fare collection processes have resumed on buses and trolleys, and The RIDE.
  • Bus operators have the option—with approval from the Control Center—to bypass a stop if they feel the bus is becoming too crowded to safely accommodate any more riders.

This page is regularly updated as more information about the COVID-19 outbreak becomes available.


Service Levels

Weekday Service: Monday – Friday, September 21 – 25

Weekend Service: Saturday – Sunday, September 26 – 27

Protecting Your Health

What We're Doing

We are continuing to take necessary steps to protect the health and safety of riders and MBTA employees with increased cleaning and sanitation at stations and on vehicles. This includes:

Cleaning and disinfecting vehicles
All MBTA fleet vehicles (buses, trolleys, subway cars, Commuter Rail coaches, ferries, and RIDE vehicles) are being disinfected on a daily basis.

Cleaning and disinfecting MBTA property
All business locations, including the RIDE Eligibility Center and CharlieCard store, are being disinfected every 24 hours. All high-contact areas at subway stations (handrails, fare gates, and fare vending machines) are being cleaned every 4 hours.

More sanitation equipment
Hand sanitizing dispensers, disinfectant wipes, and cleaning sprays will be deployed at MBTA facilities and stations throughout the system.

Installing new protective barriers and decals
All transit vehicles have protective barriers to help maintain distance between riders and operators, allowing us to resume front-door boarding on buses and at street-level trolley stops. Riders who are able should board at the front door and exit at the rear door. 

Note: Shuttles between North Station and Lechmere will continue to board at the rear door until further notice.

See more updates from the MBTA

What You Can Do

We encourage all riders to:

  • Wear face coverings while on public transit, as required in Massachusetts
  • Wash hands often with soap and warm water for at least 20 seconds
  • Cover coughs and sneezes
  • Stay home if sick
  • Avoid touching eyes, nose, and mouth
  • Clean areas that are frequently touched with sanitizing spray or wipes

Health and Safety Resources

All service and operations adjustments are based on guidance from the Massachusetts Department of Public Health (DPH).

More information on COVID-19

Reopening Massachusetts

COVID-19 Travel Order

Emergency Preparedness Tips

Stay Informed

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Call us at 617-222-3200

Ride Safer

Transit Ambassador at Maverick with face covering and ride safer button

As Massachusetts begins to reopen, we're committed to keeping you safe on public transportation. From hand sanitizer to crowding information, we've got you covered. 

Learn more about Ride Safer

Real-time Bus Crowding Information

In response to COVID-19, riders can view live crowding information for many MBTA bus routes.

Learn more about bus crowding