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Service Change Ongoing
MBTA service levels have been increased in the interest of the health and safety of our riders and employees. All riders must use face coverings when on the MBTA.

Customer Opinion Panel

Want to share your MBTA experiences with us?

Join our monthly customer opinion panel survey to give us feedback about how we're doing, what we can do better, and how we can prioritize system improvements.

Every time you complete the survey, you'll be entered in a drawing for a free Monthly LinkPass.

Join the Panel, Enter the Sweepstakes

Fill out an entrance survey in your preferred language to join:

Terms and Conditions

Official Rules for Monthly LinkPass Drawing

NO PURCHASE IS NECESSARY TO ENTER OR WIN THE SWEEPSTAKES. Purchase will not increase your chances to win.

Participation constitutes entrant's full and unconditional agreement to and acceptance of these Official Rules and the decisions of the Massachusetts Bay Transportation Authority (the “Sponsor”) as final in all matters relating to this Sweepstakes.


Sweepstakes is open to legal U.S. residents from April 1, 2016 until December 31, 2019. The Sponsor reserves the right to extend the Sweepstakes. Any extension will be stated in a posted revised rules. All customers are required to review and accept any future revised rules to participate in the Sweepstakes. Employees of the Massachusetts Bay Transportation Authority, employees of the Massachusetts Department of Transportation, and employees of the Commonwealth of Massachusetts, and their respective affiliates, prize suppliers, advertising and promotion agencies, and their immediate families (spouse, parents, children and siblings, and their respective spouses) and individuals living in the same households, whether related or not, are ineligible. Void where prohibited by law.

Sweepstakes Period

The Sweepstakes began April 1, 2016, and will continue on a monthly basis until December 31, 2019.

How to Enter

You can enter by being a member of the Customer Opinion Panel and responding to a Customer Opinion Panel survey sent to you regarding your experience on your last MBTA trip.

If you would like to enter the sweepstakes other than through responding to a survey regarding your experience on the MBTA, you may do so by sending a 3x5 card with the hand printed words: MBTA Customer Opinion Panel Sweepstakes, your name, mailing address, and telephone number. Send the card to: Massachusetts Bay Transportation Authority, 10 Park Plaza, Suite 6720, Boston, MA 02116.

Entries must be postmarked by the end of each month to be eligible for the Monthly LinkPass prize for that month. The LinkPass will apply to the second following month to allow time for prize distribution. For example, a March winner will receive a LinkPass for May.

Entries become the property of the Sponsor and will not be acknowledged or returned. Mechanically reproduced entries will not be accepted. Entries using macro, robotic, script or other forms of automatic entry will be disqualified. Proof of submission does not constitute proof of entry. Sweepstakes Entities are not responsible for: lost, late, incomplete, illegible, incorrect, delayed, garbled, undelivered, or misdirected entries. Sponsor reserves the right to disqualify any person or e-mail address that submits more than maximum number of allowed entries.

The Massachusetts Bay Transportation Authority, the Massachusetts Department of Transportation, and the Commonwealth of Massachusetts are not responsible for electronic transmission errors resulting in omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alterations of entry materials, or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions or limitations of any kind, or inaccurate transmissions of or failure to receive entry information by the Sponsor or presenter on account of technical problems or traffic congestion on the Internet or at any website or any combination thereof. If for any reason the internet portion of the program is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which corrupt or affect the administration, security, fairness, integrity, or proper conduct of this Sweepstakes, the Sponsor reserves the right at its sole discretion to cancel, terminate, modify or suspend the Sweepstakes.

Winner Selection and Odds

The prize winner will be selected in a random drawing on or about the 7th day of each month, from among all eligible entries received for the previous month. The drawing will be conducted by the Sponsor, whose decisions are final in all matters relating to the Sweepstakes. The actual odds of winning will depend upon the total number of actual eligible entries received during the sweepstakes period.


One sweepstakes prize per month will be awarded during the sweepstakes period, a Monthly LinkPass for the second following month. (For example, a March winner will receive a LinkPass for May.) The approximate retail value (ARV) of the prize, as of July 2018, is $84.50. The value of the prize may fluctuate in accordance with any and all fee changes to the Monthly LinkPass. The prize is non-transferable and no substitutions are allowed, except by the sponsor, which reserves the right to substitute a prize of equal value. If the actual value of any prize turns out to be less than the stated ARV, the difference will not be awarded in cash. In the event an advertised prize is not available, the Sponsor may substitute a prize of equal or greater value. 

Prize Notification

The winner will be notified by email, phone, or mail, based upon available contact information. The winner has 14 days to claim the prize after notification. The prize will be sent by mail within 21 days of the drawing date. If the Sponsor is not able to contact a prize winner for any reason, the prize will be forfeited and awarded to an alternate winner. By accepting a prize, the winner consents to the use of their name and likeness for publicity purposes without further compensation, and winners automatically authorize the MBTA to include their names on the MBTA website for public view, unless otherwise prohibited by law.


For the name of the monthly winner, available on or about the 7th day of each month, send a self-addressed, stamped envelope to: Massachusetts Bay Transportation Authority, 10 Park Plaza, Suite 6720, Boston, MA 02116.

These Official Rules will be available on the Massachusetts Bay Transportation Authority website during the Sweepstakes Period.

General Conditions

These official rules shall be interpreted exclusively in accordance with Massachusetts law. All entrants agree to release, indemnify, and hold harmless the Massachusetts Bay Transportation Authority, the Massachusetts Department of Transportation and the Commonwealth of Massachusetts and each of their partners, employees, subsidiaries, agents, representatives, and affiliates and immediate family, from any and all claims of any kind arising directly or indirectly from the sweepstakes, from any sweepstakes prize, or from any publicity about the sweepstakes. Released parties do not have any responsibility or liability whatsoever for technical, hardware, software or telephone malfunctions of any kind, lost or unavailable network connections, printing, typographical, human or other errors, including, without limitation, the award of the prizes, the processing of entries or in any Sweepstakes related materials; for entries or signups that are corrupted, misdirected, incomplete, lost, stolen, late, undelivered, delayed, garbled, damaged, illegible or postage due; for transactions or entries that fail to enter into the processing system, or are reported or transmitted late or incorrectly or are lost for any reason. Sponsor reserves the right in their sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Sweepstakes or to be acting in violation of these Official Rules. If in the Sponsor's opinion, there is any suspected or actual evidence of tampering or corruption or if the sweepstakes is compromised by virus, bugs, or any unauthorized human intervention, or any other causes beyond the control of the sponsor and it is not capable of running as planned, sponsor reserves the right to modify, suspend or to terminate the Sweepstakes and conduct a random drawing to award the prize using all eligible non-suspect entries received as of the termination date. If the sweepstakes is terminated prior to the sweepstakes period, notice will be posted at the Massachusetts Bay Transportation Authority website. Except where prohibited by law, any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, and shall not include any punitive, consequential or other damages, including costs associated with entering the Sweepstakes and in no event include attorneys' fees and winners hereby waive all rights to have damages multiplied or otherwise increased. Any and all disputes, claims, and causes of action arising out of or connected with the Sweepstakes, or any prizes awarded, shall be resolved individually, without resort to any form of class action. All dispute resolution shall be made by the Sponsor in their sole discretion.

Data Collection

Information collected from entrants is subject to the MBTA's online privacy policy.


The sponsor of the sweepstakes is the Massachusetts Bay Transportation Authority, 10 Park Plaza, Suite 6720, Boston, MA 02116.