Monday - Friday: 6:30 AM - 8 PM
Saturday - Sunday: 8 AM - 4 PM
Main Hotline: 617-222-3200
Toll Free: 800-392-6100
Elevator/Escalator Hotline: 617-222-2828
Follow the link below to find the number associated with the mode or route where you lost your item.
Receive notifications of MBTA service alerts by email or text.
Members of the public have the right to request copies of MBTA documents, with certain exceptions. Fees apply and may vary depending on the request.
Submit a public records request to the MBTA
You can also email firstname.lastname@example.org with your request.
10 Park Plaza
Boston, MA 02116
The Internal Special Audit Unit within the Office of the Inspector General monitors the quality, efficiency, and integrity of MassDOT programs.
To report a problem or emergency with a railroad crossing, call 800-522-8236