Skip to main content
Service Change Ongoing
MBTA service levels have been increased in the interest of the health and safety of our riders and employees. All riders must use face coverings when on the MBTA.

Contact Us

Thank you for your feedback.

Your comments have been sent to our Customer Support team.

We had an issue submitting your feedback -- please call us at the Main Hotline below, or try again in a few minutes.
Please select the type of concern
What kind of concern do you have? (Required)
Please enter a comment to continue.

Let us know how we can help

3000 characters maximum
Sorry. We had trouble uploading your image. Please try again.
Upload Photo
Please enter your full name to continue.
Please enter a valid email.

If you'd like us to give you a call, please give us the best number where we can reach you.

You must agree to our Privacy Policy before submitting your feedback.
You must complete the reCAPTCHA before submitting your feedback.
Responses may take up to 5 business days. If this is an emergency, please contact the Transit Police.

Call Us

Monday — Friday: 6:30 AM — 8 PM
Saturday — Sunday: 8 AM — 4 PM

Main Hotline: 617-222-3200
Toll Free: 800-392-6100
TTY: 617-222-5146

Elevator/Escalator Hotline: 617-222-2828

Lost and Found: View phone numbers

Get Service Updates

Receive notifications of MBTA service alerts by email or text.

Sign up for T-Alerts

Follow @MBTA on Twitter

Follow @MBTA_CR on Twitter

Write to Us

10 Park Plaza
Suite 5610
Boston, MA 02116

Request Public Records

Members of the public have the right to request copies of MBTA documents, with certain exceptions. Fees apply and may vary depending on the request.

Submit a public records request to the MBTA

You can also email with your request.

Report Fraud, Waste, or Abuse

The Internal Special Audit Unit within the Office of the Inspector General monitors the quality, efficiency, and integrity of MassDOT programs.

Report suspected fraud, waste, or abuse

Join Us

Check out the exciting roles we're hiring for and find out how to start your career at the MBTA.

Learn about MBTA career opportunities

View Customer Technology opportunities