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You can expect a response to most tickets within 5 business days. Accessibility complaints require a full investigation, which may take up to 30 days.

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Monday - Friday: 6:30 AM - 8 PM
Saturday - Sunday: 8 AM - 4 PM

Main Hotline: 617-222-3200
Toll Free: 800-392-6100
TTY: 617-222-5146

Elevator/Escalator Hotline: 617-222-2828

Follow the link below to find the number associated with the mode or route where you lost your item.

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Emergency: 617-222-1212
TTY: 617-222-1200

Contact the Transit Police

See Something, Say Something

Members of the public have the right to request copies of MBTA documents, with certain exceptions. Fees apply and may vary depending on the request.

Submit a public records request to the MBTA

You can also email mbta.rao@mbta.com with your request.

MBTA
10 Park Plaza
Suite 5610
Boston, MA 02116

The Internal Special Audit Unit within the Office of the Inspector General monitors the quality, efficiency, and integrity of MassDOT programs.

Report suspected fraud, waste, or abuse

To report a problem or emergency with a railroad crossing, call 800-522-8236