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Monday — Friday: 6:30 AM — 8 PM
Saturday — Sunday: 8 AM — 4 PM

Main Hotline: 617-222-3200
Toll Free: 800-392-6100
TTY: 617-222-5146

Accessibility Hotline: 617-222-2828
For elevator, escalator, or lift updates

Lost and Found: View phone numbers

Emergency: 617-222-1212
TTY: 617-222-1200

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MBTA
10 Park Plaza
Suite 5610
Boston, MA 02116

Members of the public have the right to request copies of MBTA documents, with certain exceptions. Fees apply and may vary depending on the request.

You can also email mbta.rao@mbta.com with your request.

The Internal Special Audit Unit within the Office of the Inspector General monitors the quality, efficiency, and integrity of MassDOT programs.

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