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You can expect a response to most tickets within 5 business days. Accessibility complaints require a full investigation, which may take up to 30 days.

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Monday - Friday: 6:30 AM - 8 PM
Saturday - Sunday: 8 AM - 4 PM

Main Hotline: 617-222-3200
Toll Free: 800-392-6100
TTY: 617-222-5146

Elevator/Escalator Hotline: 617-222-2828

Follow the link below to find the number associated with the mode or route where you lost your item.

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Members of the public have the right to request copies of MBTA documents, with certain exceptions. Fees apply and may vary depending on the request.

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You can also email mbta.rao@mbta.com with your request.

MBTA
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Suite 5610
Boston, MA 02116

The Internal Special Audit Unit within the Office of the Inspector General monitors the quality, efficiency, and integrity of MassDOT programs.

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