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You can expect a response to most tickets within 5 business days. Certain complaints may require longer investigations, up to 30 days.

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Monday - Friday: 6:30 AM - 8 PM
Saturday - Sunday: 8 AM - 4 PM

Main Hotline: 617-222-3200
Toll Free: 800-392-6100
TTY: 617-222-5146

Elevator/Escalator Hotline: 617-222-2828

To submit an ADA/Accessibility complaint or feedback, please call 617-222-3200 or complete the feedback form on this page. The Customer Engagement Coordinator in System-Wide Accessibility & Customer Liaison for The RIDE are responsible for coordinating the resolutions of ADA/Accessibility complaints once they are received.

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TTY: 617-222-1200

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