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SERVICE ADVISORY: THE RIDE Paratransit Service Is Experiencing A Communication Outage

Posted on November 11, 2022

The MBTA’s paratransit service THE RIDE is experiencing a communications and technology outage that has severely impacted the RIDE’s ability to schedule and dispatch vehicles. If you have scheduled a trip for today, Friday, November 11, please consider alternative transportation. If you are having a medical emergency, call 911.

Today’s outage affects The RIDE Access Center, or TRAC. Customers are advised to call the MBTA’s Customer Support Center at 617-222-3200 for assistance.

The MBTA is working to resolve this problem and we ask for patience as we address this critical situation.

The RIDE paratransit service provides door-to-door, shared-ride public transportation to people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability.

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