Public Engagement at the MBTA
The public has an important influence on MBTA projects and decisions. Public involvement is key to informing MBTA projects and decisions. We want to hear what you think about our process, from planning and design to construction and policy. Our goals:
- Cultivate collaborative and sustainable relationships with riders, community partners, and municipal stakeholders
- Prioritize accessibility and equity in decision-making by engaging diverse rider input through public meetings, community meetings, and workshops
- Serve as a community resource
- Co-develop solutions by enabling a culture of advocacy, learning, and continual feedback
Learn more about the Public Engagement team and the work we do and download our team pamphlet in your preferred language:
Public Engagement Plan
The MBTA Public Engagement Plan was designed to help shape an inclusive relationship between the T and our diverse rider base.
The Public Engagement Plan attempts to outline:
- Why engaging the public is important
- The principles for how we will reach diverse members of the community
- Our goals for responsible and thoughtful outreach
- The types of events we hold for the public, including in-person and virtual meetings, workshops, and hearings
- Our responsibility to ensure access and accommodations so all may participate
- Public engagement for fare and service changes, capital planning and policy development
The plan is also part of our commitment to ensure the civil rights of the public as encompassed in the Civil Rights Acts, the Americans with Disabilities Act, and numerous other state and federal laws.
View the Public Engagement Plan in your preferred language:
Share Your Feedback
The MBTA values rider feedback about how we're doing, what we can do better, and how we can plan for the future. You can share your feedback with us in a number of ways.
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Customer opinion survey
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Fill out our customer opinion panel survey, and you'll be entered in a drawing for a free Monthly LinkPass.
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Attend an MBTA event
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Public Engagement hosts a wide range of events to make sure riders are in the know. You can attend an MBTA board meeting, public meeting or hearing, town hall, open house, or listening session to share your thoughts, questions or concerns.
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Invite us to your next meeting
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You can invite our team to your next community meeting, event, program, or service engagement. Just email publicengagement@mbta.com with the following:
- Date
- Time
- Topic of the meeting
Stay Informed
Get MBTA Public Engagement updates, news and upcoming events delivered right to your inbox.
Service and Fare Change Equity Policy
We conduct service and fare equity analyses to better understand the impacts on our diverse population of riders.
Photo Gallery
MBTA at the Roxbury Farmers' Market (November 2022)
Community members in discussion over Columbus Ave map (November 2022)
Community members in discussion over Columbus Ave map (November 2022)
Speaker at an in-person public engagement meeting (April 2023)
Participants viewing signage at in-person meeting (April 2023)
Community members at in-person meeting (April 2023)
Jeffrey Gonneville visiting a KIPP Academy class (March 2023)
KIPP Academy students on MBTA field trip (March 2023)
MBTA employees with KIPP Academy class (March 2023)
An MBTA Employee instructing a KIPP Academy student on a bus (March 2023)
MBTA Employee instructing a KIPP Academy student on a bus (March 2023)
MBTA Employee instructing a student on a field trip (March 2023)
MBTA employee speaking with KIPP Academy class on a field trip on an MBTA bus (March 2023)
Community members at the Columbus Ave Phase Two public meeting (May 2023)
Participants talking with one another at a GLT public meeting (June 2023)
Participants discussing in groups at GLT public meeting (June 2023)
Documents
- MBTA Public Participation Plan (November 2014)
- Boston Region Metropolitan Planning Organization Public Participation Plan (2019)
- 2020 MBTA Public Engagement Plan
- Public Engagement Plan Meeting Presentation (March 2020)
- Public Engagement Plan Meeting Presentation (April 2023)
Translation Services
For more information or to request a reasonable accommodation and/or language services, please email publicengagement@mbta.com.
Para más información o para pedir arreglos razonables y/o servicios lingüísticos, por favor envíe un e-mail a publicengagement@mbta.com.
如需進一步瞭解或要求合理的便利設備和/或語言服務，請電郵 publicengagement@mbta.com.
如需进一步了解或要求合理的便利设备和/或语言服务，请电邮 publicengagement@mbta.com.
Para mais informações, ou para solicitar serviços de acesso e/ou linguísticos em termos razoáveis, contactar por email para publicengagement@mbta.com.
Pour plus d’informations ou pour obtenir un accommodement raisonnable et/ou des services linguistiques, veuillez envoyer un courriel publicengagement@mbta.com.
Để biết thêm chi tiết hoặc để yêu cầu những hỗ trợ hợp lý và/hoặc các dịch vụ ngôn ngữ, vui lòng email publicengagement@mbta.com.
Pou plis enfòmasyon oswa pou mande yon aranjman rezonab ak/oswa sèvis lang, tanpri voye yon imèl bay publicengagement@mbta.com.
Related Links
Connect With Us
Massachusetts Bay Transportation Authority
Public Engagement Department
10 Park Plaza, Suite 3830
Boston, MA 02116
Stay Informed
Get MBTA Public Engagement updates, news and upcoming events delivered right to your inbox.
Service and Fare Change Equity Policy
We conduct service and fare equity analyses to better understand the impacts on our diverse population of riders.