CharlieCard and CharlieTicket Online Services
Online services are available for certain modes and fare media types. Check back soon as we continue to improve these services and make them more accessible to all riders.
MyCharlie for CharlieCards
As of November 15, 2023, the existing MyCharlie site has been permanently retired and replaced with an updated version that is more accessible and easier to use.
The new MyCharlie site lets you manage your CharlieCards, protect your balance, and sign up for Auto-pay—all in one place.
Register multiple CharlieCards and give them nicknames to help you stay organized. You’ll be able to see which cards are signed up for Auto-pay or reduced fares.
Register your card to protect your balance against loss, theft, or damage. If you request a replacement, we’ll transfer your balance to the new card.
See a list of all available Auto-pay passes so you can quickly choose the one that’s best for you, then sign up with just a few clicks.
Note: If you're an existing Auto-pay subscriber, please continue to manage your subscription through the billing portal while we migrate your information to the new MyCharlie.
If you previously had a MyCharlie account, we’ve already imported all your information—all you have to do is sign up for an MBTA account using the same email address you used for MyCharlie.
Otherwise, you can create a new account to get started.
Other Online Services
Buy Commuter Rail and Ferry Passes
When you purchase passes online, they will be loaded onto a new CharlieCard or CharlieTicket and sent to you in the mail.
You can purchase monthly passes for Commuter Rail zone travel, interzone travel, ferry, and Express buses online.
Sign up for Auto-pay passes, which will be automatically deducted from your bank account and sent to you in the mail each month. Passes are valid for one person for one calendar month.
Need Help?
Call CharlieCard Support Services at 1-888-844-0355 or email us at charliecardonline@mbta.com.
Reduced Fares
Some customers are eligible for reduced fares or can ride the T for free.
Apply for Reduced Fares
Riders can apply for many of our reduced fare programs online, including:
- Senior CharlieCards
- Transportation Access Pass
- Blind Access Pass
- Youth Pass
Add Money to Your RIDE Account
The RIDE paratransit service provides door-to-door, shared-ride transportation to eligible people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability.
Add money to your RIDE account
If you don’t already have a RIDE account, you can fill out an application to determine your eligibility.
Need Help?
Call CharlieCard Support Services at 1-888-844-0355 or email us at charliecardonline@mbta.com.
Reduced Fares
Some customers are eligible for reduced fares or can ride the T for free.