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CharlieCard and CharlieTicket Online Services

Online services are available for certain modes and fare media types. Check back soon as we continue to improve these services and make them more accessible to all riders. 


MyCharlie for CharlieCards

As of November 15, 2023, the existing MyCharlie site has been permanently retired and replaced with an updated version that is more accessible and easier to use.

The new MyCharlie site lets you manage your CharlieCards, protect your balance, and sign up for Auto-pay—all in one place.

If you previously had a MyCharlie account, we’ve already imported all your information—all you have to do is sign up for an MBTA account using the same email address you used for MyCharlie.

Otherwise, you can create a new account to get started.

Other Online Services

Buy Commuter Rail and Ferry Passes

When you purchase passes online, they will be loaded onto a new CharlieCard or CharlieTicket and sent to you in the mail.

MyCharlie

Already have a MyCharlie account? Sign in to manage your cards.

Income-Eligible Reduced Fares

Rider holding a reduced fare CharlieCard to a fare gate reader

If you’re between the ages of 18 – 64 and are enrolled in a state assistance program, you may be income-eligible for reduced fares.

Learn more about income-eligible reduced fares

Need Help?

Call CharlieCard Support Services at 1-888-844-0355 or email us at charliecardonline@mbta.com.

Reduced Fares

Some riders are eligible for reduced fares or can ride the T for free.

Learn more about reduced fares

Apply for Reduced Fares

Riders can apply for many of our reduced fare programs online, including:

  • Senior CharlieCards
  • Transportation Access Pass
  • Blind Access Pass
  • Youth Pass
  • Income-eligible reduced fares

Learn more about reduced fares and apply

Add Money to Your RIDE Account

The RIDE paratransit service provides door-to-door, shared-ride transportation to eligible people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability.

Add money to your RIDE account

If you don’t already have a RIDE account, you can fill out an application to determine your eligibility.

MyCharlie

Already have a MyCharlie account? Sign in to manage your cards.

Income-Eligible Reduced Fares

Rider holding a reduced fare CharlieCard to a fare gate reader

If you’re between the ages of 18 – 64 and are enrolled in a state assistance program, you may be income-eligible for reduced fares.

Learn more about income-eligible reduced fares

Need Help?

Call CharlieCard Support Services at 1-888-844-0355 or email us at charliecardonline@mbta.com.

Reduced Fares

Some riders are eligible for reduced fares or can ride the T for free.

Learn more about reduced fares