mTicket

mTicketing FAQ

Where can I use mobile ticketing?

Mobile ticketing can be used on all Commuter Rail Routes and Commuter Boats. You cannot use mobile ticketing on MBTA subways or buses.

What types of tickets can I purchase with mobile ticketing?

Mobile ticketing offers single ride, round trip, and 10 ride tickets. Monthly passes will not offer a free transfer to Subway and Bus, but will be priced at $10 below the full monthly pass.

How and when do I need to activate my mobile ticket?

You should activate your mobile ticket immediately before boarding your Commuter Rail train. Tickets remain active for the duration of your trip. Once you board the train, simply show the activated ticket screen with changing colors to the conductor.

When do I use the barcode on the ticket?

Conductors will usually inspect tickets visually by checking the color changing ticket screen, but a conductor may occasionally ask to scan the barcode on your activated ticket. Please click, “view barcode” to show the mobile ticket barcode to the conductor.

What if I am having technical problems with the mobile ticketing application?

If you encounter any technical problems or errors, please email us anytime at mticketing@mbta.com or call 617-222-3200 Monday - Friday: 6:30 a.m.-8:00 p.m., Saturday - Sunday: 7:30a.m. - 6:00 p.m. Please include your application ID in all requests. This can be found within the application under settings > app info.

Are there any fees for using mobile ticketing?

The mobile ticketing application is free to download from the MBTA. When using the application, please be aware that mobile service providers set their own prices for data and usage. The MBTA is not responsible for any mobile carrier data charges that a customer incurs as a result of purchasing a mobile ticket or downloading the mobile application.

What happens if I lose my smartphone or buy a new smartphone?

If you lose or purchase a new phone, you can transfer your tickets. Please email us anytime at mticketing@mbta.com or call 617.222.3200 Monday - Friday: 6:30 a.m.-8:00 p.m., Saturday-Sunday: 7:30a.m. - 6:00 p.m. Please include your application ID in all requests. This can be found within the application under settings > app info. 

If I purchase a reduced fare ticket (student/senior/disabled), how do I use mobile ticketing?

You will be asked for some additional information to purchase reduced fare mobile ticket. Simply enter the Settings section of your mobile ticket, click on Reduced Fare and enter your student/senior/disability identification number. You can then proceed to purchase your ticket using the mobile app, and the reduced fare will automatically appear. Please be sure to carry your reduced fare ID card with you when riding the Commuter Rail to show the conductor upon request. Students tickets are for students in Junior High or High School only.

If I purchase my tickets through a pre-tax employer benefits program, can I use mobile ticketing?

If you have an employer benefits programs that provides you with the full dollar value of your monthly pass on a prepaid debit card, then you can purchase a mobile ticket just like you would using any other credit or debit card. All other employer benefits programs are not yet compatible with the mobile ticketing pilot application.

If I am traveling with friends and family, how can I purchase more than one ticket on my phone?

You can purchase multiple tickets at once using mobile ticketing. To use them simultaneously, simply activate 2 or more tickets and show each of the activated ticket screens to the conductor upon request.

Are receipts available for my mobile ticketing purchase?

Receipts are available through email for all mobile tickets. Simply enter your email address when purchasing a ticket and we will automatically email you a receipt.

When do mobile tickets expire?

Mobile tickets have the same expiration dates as paper tickets. All 10 ride tickets will expire after 90 days. Single ride and round trip tickets will also expire after 90 days. Monthly passes are only valid for the month purchased.

Can I pay for Commuter Rail parking with mobile ticketing?

No, but you can use one of several options to pay for parking by phone at most Commuter Rail lots. For more information, please visit http://www.mbta.com/riding_the_t/parking/.

If I lose cell phone service while riding the Commuter Rail, will my mobile ticket still work?

Mobile tickets do not need cell phone service to be displayed, however they do need service to be purchased. Therefore you must purchase and activate your ticket before boarding the Commuter Rail train. If you lose cell phone service after boarding the train, you will still be able to display purchased tickets. You will not be able to make any purchases or changes until your cell phone service is restored.

What happens if my smartphone battery dies before I show the conductor my mobile ticket?

You are responsible for keeping your smartphone charged while riding the Commuter Rail. You MUST pay the one-way cash fare if your smartphone is not working, so please plan accordingly.

If ride an express bus, can I use a mobile ticket?

Mobile ticketing will not work on express buses during the pilot program.

 

 

 

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