T-Alerts FAQ (Frequently Asked Questions)
What is T-Alerts?
T-Alerts is a service offered by the MBTA that lets you sign up to receive emails or text messages (SMS) notifying you about delays, disruptions, and service changes that affect the MBTA services you use most.
How do I subscribe to T-Alerts or manage my subscription?
Click here to sign up for the new T-Alerts service or manage your subcription.
How do I unsubscribe?
You can unsubscribe using the link above (after you log in click "subscriber preferences," scroll to the bottom and click "delete my account.") Or:
- If subscribed by email: click "one-click unsubscribe" at the bottom of the message.
- If subscribed by text message (SMS): text the word STOP to the number 468311.
If you are having difficulty unsubscribing contact GovDelivery support at email@example.com or call 1-800-439-1420.
Who is GovDelivery?
The MBTA has partnered with GovDelivery to send alerts to subscribers. You may see GovDelivery’s name associated with messages; this is normal.
What time periods should I sign up for?
It’s up to you. If you sign up for “Early AM,” you may receive alerts – even text messages – in the middle of the night.
What do the time periods mean?
Here are the exact times:
- Early AM: 2:30am-6:59am (Every day)
- AM Peak: 7:00am-8:59am (Weekdays)
- Midday: 9:00am-3:59pm (Weekdays)
- PM Peak: 4:00pm-6:29pm (Weekdays)
- Evening: 6:30pm-2:29am (Weekdays)
- Weekend: 7:00am-2:29am (Saturday, Sunday)
Will you share my e-mail address or phone number with anyone?
Does a T-Alerts subscription cost anything?
T-Alerts is a free service offered by the MBTA. Your cellular carrier may charge you a fee to receive text messages (SMS). Contact your carrier for details.
How can I get technical support?
See the GovDelivery Help Page.
How can I provide feedback?
We welcome your feedback or suggestions at MBTA Customer Support.