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Safety Information

The T works hard everyday to ensure the safety and security of our riders and employees.

Safety Department officials are constantly in the field inspecting stations, busses, subways, commuter rails and boats to ensure the safest possible environment.

When you ride the T, you're never alone-all stations and vehicles have direct communication lines to the T's Operations Control Center and we continue to upgrade our stations with modernized public address systems and closed-circuit television camera systems.

T Personnel are thoroughly trained in emergency response and our Safety Program (coordinated with local, state, federal law enforcement agencies, as well as the MBTA Police) includes a rigorous schedule of simulated emergency response exercises geared toward preparing us to be equipped with state-of-the-art emergency response techniques.

To learn more about the T's Safety Program, please contact the MBTA Safety Department, at 617-222-5135.

Together, We Can Make a Difference

Under the Transit Watch program, the eyes and ears of our customers are valuable tools in the continuing effort to maintain a safe transit environment. Passengers who observe activities or things that seem out of place or out of the ordinary are asked to report such instances to T employees or call the MBTA Police at (617) 222-1212.

Emergency Information

Emergencies happen when we least expect them so it's important to always be prepared. View emergency contact information below:

MBTA Information (for service changes and station closings)
(617) 222-3200
TDD (617) 222-5146

MBTA Police Emergency
(617) 222-1212

MBTA Police Web Site

American Red Cross of Massachusetts Bay
(617) 375-0700

MBTA Transit Police Department 
240 Southampton Street
Boston, MA 02118

Office of the Chief:
Deaf or Hard of Hearing: 
617-222-1200 TTY