Accessible Services

T Access Guide for Persons with Disabilities and Seniors

Welcome to the T Access Guide. This Guide is designed to provide you with information about the accessibility features, customer experience and customer journey on all MBTA fixed route transportation modes. Our goal is to enable all customers to take full advantage of public transportation and all the MBTA has to offer. Your feedback on this website is greatly appreciated. Please feel free to send all comments to accessguidefeedback@mbta.com.

The intent of this site is to provide an understanding of how to utilize the MBTA system as well as customer/operator responsibilities throughout your journey. Your experience may vary from what's on this site. If you have a complaint regarding your journey, please contact the Customer Communications Department. Click here to learn how. 

General Accessibility Facts. Click to enlarge.

General Accessibility Facts
The MBTA has accessibility-related policies that are in effect system-wide. Click on the link above to learn about these system-wide accessibility policies.

MBTA Customer Service Representative answering a call from a customer. Click to enlarge. 

Planning Your Trip
There are several ways for customers to plan a trip using all modes of the MBTA system. Click on the link above to learn the several ways you can plan your trip using the MBTA's fixed-route services.

MBTA Bus. Click to enlarge. 

Bus
Pulling to the curb, kneelers, ramps or lifts, priority seating, wheeled mobility device securement, and automated route/destination and stop announcement equipment are just some of the access features found on MBTA buses. Click on the link above to learn more about access features and the customer experience on MBTA buses.

Silver Line Bus. Click to enlarge.

Bus Rapid Transit (Silver Line)
The access features found on bus rapid transit (BRT) are similar to the access features found on MBTA buses.  Click on the link above to view the access features and the customer experience on MBTA bus.

Blue Line Train. Click to enlarge.

Heavy Rail Trains (Blue, Orange, Red Lines)
Designated areas for wheeled mobility devices, priority seating, and automated stop announcement equipment are just some of the features that can be found on MBTA heavy rail trains. Click on the link above to view the access features and the customer experience on heavy rail trains.

Type 8 Green Line Train. Click to enlarge.

Light Rail Trains (Green Line)
On-board bridgeplates, designated areas for wheeled mobility devices, priority seating and automated stop announcement equipment are just some access features that can be found on light rail trains. Click on the link above to view the access features and the customer experience on light rail trains.

Commuter Rail train. Click to enlarge.

Commuter Rail Trains
Priority seating, designated areas for wheeled mobility devices, on-board bridgeplates, and accessible restrooms (some trains) are just some features that can be found on MBTA commuter rail trains. Click on the link above to view the access features and the customer experience on commuter rail trains.

Commuter Boat. Click to enlarge.

Commuter Boat
Click on the link above to view access features and the customer experience on commuter boat.

Farebox Image 

Using The Farebox
For customers who travel using MBTA bus, Green, or BRT Silver lines, the farebox will need to be utilized to pay the fare. Click on the link above for a brief orientation and instructions on how to use the farebox.

Fare Vending Machine. Click to enlarge.

Using The Fare Vending Machine (FVM)
Fare Vending Machines (FVM) are available at all MBTA subway stations; at North, South, and Back Bay commuter rail stations; all airport terminals; the State Transportation Building and at various retail stores throughout the city. Click on the link above for a brief orientation and instructions on how to use the FVM.