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More from Accessibility

Use the following resources to plan a fully accessible trip on the MBTA.

Frequently Asked Questions about Accessibility on the T

Who is responsible for accessibility at the MBTA?
Is there a reduced fare program for seniors and people with disabilities?
How do I know if a station is accessible?
How can I find out if an elevator or escalator is out of service?
I have a non-apparent disability and need priority seating. Since people can't tell that I have a disability, can I ask them to move?
Why can’t T employees force customers to move out of priority seats?
I have a disability that makes it difficult to board and exit vehicles, but I don’t use a wheeled mobility device. Can I ask to use a ramp?
Are T employees trained to assist and interact with people who have disabilities?
What if I need assistance but there are no MBTA staff nearby?
What are Customer Assistance Areas?
Can I get MBTA schedules in alternate formats?
Can I get other MBTA documents in alternate formats?
Who is responsible for keeping bus stops clear during winter storms?
How do I report an accessibility problem or file a complaint/commendation?
I would like to ride the T on my own, but I don’t know the system well. Where can I learn how to use the bus, subway, commuter rail, or ferry?
What is The RIDE? How is it different from bus, subway, commuter rail, and ferry?
Can I sign up for rideshare services like Uber and Lyft through The RIDE?

Who is responsible for accessibility at the MBTA?

The Department of System-Wide Accessibility (SWA) oversees the accessibility of all bus, subway, commuter rail, and ferry service at the MBTA.

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Is there a reduced fare program for seniors and people with disabilities?

Yes. The MBTA has reduced fare programs for:

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How do I know if a station is accessible?

Detailed accessibility information for the subway, commuter rail, and ferry are available on our stations hub. Just select your preferred mode of transit at the top of the page.

For information on bus stops, visit the bus schedule page to select the route your normally take. Then, select the “Stop Info” button next to your preferred stop for accessibility information. 

You can also use our trip planner to find a route that is accessible from start to finish. 

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How can I find out if an elevator or escalator is out of service?

Check the station information pages, view all MBTA alerts, or sign up for T-Alerts to get automatic notifications on elevator and escalator outages.

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I have a non-apparent disability and need priority seating. Since people can’t tell that I have a disability, can I ask them to move? 

If you need help with priority seating, you can always ask MBTA staff to assist you. When any customer makes a request for priority seating, MBTA staff are required to ask other customers sitting in the priority seating area to move. However, they can’t force anyone to do so. If no one gives up their priority seat, MBTA staff will offer to assist you to another seat, or will let you know when the next bus or train will arrive.

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Why can’t T employees force customers to move out of priority seats?

A customer’s need to use priority seating may not be obvious, and they are under no obligation to share that information with anyone. Employees are therefore not permitted to ask any customers about the nature of their disability, or to force them to move.

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I have a disability that makes it difficult to board and exit vehicles, but I don’t use a wheeled mobility device. Can I ask to use a ramp?

Yes. Any MBTA customer has the right to use accessibility equipment on all MBTA vehicles and in every MBTA station. This includes (but is not limited to) ramps, elevators, and mobile bridge plates.

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Are T employees trained to assist and interact with people who have disabilities?

Yes. MBTA employees receive extensive training about how to assist and interact with customers with disabilities in general, and how to assist people with specific disabilities. They are also trained to assist people with disabilities in emergency situations.

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What if I need assistance but there are no MBTA staff nearby?

You can use the call boxes in any Red, Orange, or Blue Line station to speak directly with a dispatcher. Dispatchers can assist you with general information or in an emergency.

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What are Customer Assistance Areas?

Customer Assistance Areas (CAA) are a safe place to request and wait for assistance from MBTA staff. Access features at CAAs include, but are not limited to, callboxes, tactile surfacing, and improved lighting.

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Can I get MBTA schedules in alternate formats?

Yes. You can request schedules/timetables and meeting materials in an alternate formats like large print or braille by calling 617-222-3200/TTY 617-222-5146.

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Can I get other MBTA documents in alternate formats?

Yes. Please contact Customer Support to request specific meeting notes, announcements, or other documents in large print or braille.

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Who is responsible for keeping bus stops clear during winter storms?

That depends on who owns the stop. Some stops are managed by the MBTA, but many are managed by the municipalities in which they are located.

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How do I report an accessibility problem or file a complaint/commendation?

Please contact Customer Support with any requests, complaints, or comments.

Be sure to mention that the issue is related to accessibility and include as many details as you can remember (date, time, stop/station location, vehicle number, employee badge number, etc.).

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I would like to ride the T on my own, but I don’t know the system well. Where can I learn how to use the bus, subway, commuter rail, or ferry?

Anyone can learn how to use the MBTA! We offer comprehensive travel training programs for seniors and people with disabilities of any age.

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What is The RIDE? How is it different from other MBTA transit modes?

The RIDE is the MBTA’s door-to-door, shared-ride paratransit service. The RIDE is operated by the MBTA in compliance with the Americans with Disabilities Act (ADA).

If you have a disability that prevents you from using the MBTA bus, subway, or trolley all or some of the time, The RIDE may be able to assist with your public transportation needs.

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Can I sign up for rideshare services like Uber and Lyft through The RIDE?

Yes. The On-Demand Paratransit Pilot Program is available to people who are already RIDE customers.