Accessible Services

Boarding a MBTA Bus at an Obstructed Stop

Occasionally, MBTA bus stops are blocked by illegally parked vehicles, unshoveled snow, or other obstructions. Under such circumstances, the bus Operator may be unable to pull the bus to the curb at the designated bus stop. Please keep in mind the following when boarding an MBTA bus at an obstructed stop.

Bus Operator moving bus to a safe location to board a customer.
  • If you are attempting to board a bus at an obstructed stop, the Operator may ask you to move to a nearby alternate location where he/she can properly pull the bus to the curb. If there is no nearby location where he/she can pull the bus to the curb, the Operator may request, as a last resort, that you board from street-level.
Bus Operator pressing button to lower bus.
  • Anytime an Operator is boarding a customer from street-level, MBTA policy requires all Operators to to kneel the bus.
Bus Operator assisting a customer in a wheeled mobility device up the ramp of a low-floor bus.
  • If you are using a wheeled mobility device and are boarding a low-floor bus from street-level, MBTA policy requires the Bus Operator to walk up behind you. This is to ensure your safety while using the steeper-than-usual ramp. If ramp does not deploy electronically, the Bus Operator is required to deploy the ramp manually under MBTA policy.
Bus Operator notifying dispach.
  • In the unlikely event that the Operator is unable to board you at a safe location, MBTA policy requires the Operator to contact their dispatcher for assistance.

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