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Coronavirus Updates

Updates for January 19 – 24, 2020

Updated Tuesday, January 19, 2021, 2:30 AM

Ride Safer

Transit Ambassador at Maverick with face covering and ride safer button

We're committed to keeping you safe on public transportation. From hand sanitizer to crowding information, we've got you covered. 

Learn more about Ride Safer

The following changes to service and operations have been made to protect the health and safety of essential workers who rely on public transit, as well as our frontline staff.

  • All riders and employees are required to wear face coverings while riding the T. Not doing so may result in a fine issued by the Transit Police.
  • Service levels prioritize certain routes to meet ridership demand, avoid crowding on vehicles, and to allow for physical distancing in keeping with health and safety protocol guidance.
  • Shared trips on The RIDE have been eliminated. RIDE customers can still bring a personal care attendant or guest on their trip.
  • The CharlieCard Store is open with limited hours.
  • Standard fare collection processes have resumed on buses and trolleys, and The RIDE.
  • Bus operators have the option—with approval from the Control Center—to bypass a stop if they feel the bus is becoming too crowded to safely accommodate any more riders.

This page is regularly updated as more information about the COVID-19 outbreak becomes available.

Travel Order

You may be required to quarantine for 14 days or show proof of a negative COVID-19 result if you’re traveling to Massachusetts from out of state.

See the travel order requirements

Stay At Home Advisory

Beginning on Friday, November 6, all Massachusetts residents are advised to stay home from 10 PM – 5 AM. Please adjust your travel plans accordingly.

Learn more about the stay at home advisory

Read the full press release


Service Levels

Weekday Service: Tuesday – Friday, January 19 – 22

Weekend Service: Saturday – Sunday, January 22 – 23

Crowding Levels

We’re piloting crowding information on the bus and subway. You can view:

  • Real-time crowding data for many of our bus routes
  • Weekly crowding trends for the Red, Orange, and Blue lines
See crowding information
At Nubian Station late at night, a Route 1 bus bound for Harvard waits as another bus zooms by.

Protecting Your Health

Ride Safer is our commitment to protecting public health on public transit. See what we’re doing—and what you can do—to help keep each other safe.

Learn more about Ride Safer

Health and Safety Resources

All service and operations adjustments are based on guidance from the Massachusetts Department of Public Health (DPH).

More information on COVID-19

Reopening Massachusetts

COVID-19 Travel Order

Emergency Preparedness Tips

Get a free COVID-19 test

Stay Informed

Our website

View current schedules or plan a trip

See all service alerts

Get service alerts delivered via phone or email

Customer Support

Email us from our website

Call us at 617-222-3200

Ride Safer

Transit Ambassador at Maverick with face covering and ride safer button

We're committed to keeping you safe on public transportation. From hand sanitizer to crowding information, we've got you covered. 

Learn more about Ride Safer