Coronavirus Updates
Updates for January 19 – 24, 2020
Updated Tuesday, January 19, 2021, 2:30 AM
Ride Safer
We're committed to keeping you safe on public transportation. From hand sanitizer to crowding information, we've got you covered.
The following changes to service and operations have been made to protect the health and safety of essential workers who rely on public transit, as well as our frontline staff.
- All riders and employees are required to wear face coverings while riding the T. Not doing so may result in a fine issued by the Transit Police.
- Service levels prioritize certain routes to meet ridership demand, avoid crowding on vehicles, and to allow for physical distancing in keeping with health and safety protocol guidance.
- Shared trips on The RIDE have been eliminated. RIDE customers can still bring a personal care attendant or guest on their trip.
- The CharlieCard Store is open with limited hours.
- Standard fare collection processes have resumed on buses and trolleys, and The RIDE.
- Bus operators have the option—with approval from the Control Center—to bypass a stop if they feel the bus is becoming too crowded to safely accommodate any more riders.
This page is regularly updated as more information about the COVID-19 outbreak becomes available.
Travel Order
You may be required to quarantine for 14 days or show proof of a negative COVID-19 result if you’re traveling to Massachusetts from out of state.
Stay At Home Advisory
Beginning on Friday, November 6, all Massachusetts residents are advised to stay home from 10 PM – 5 AM. Please adjust your travel plans accordingly.
Service Levels
Weekday Service: Tuesday – Friday, January 19 – 22
Regular weekday service on all lines.
Note that scheduled shuttles are running on the Green Line E branch between Lechmere – North Station through Spring 2021.
Reduced weekday service on all lines.
Learn about Commuter Rail changes effective January 23
For riders on the Providence/Stoughton Line and Franklin Line: In accordance with the travel order in effect, passengers coming to Massachusetts can travel without restriction for their work and school activities only. Passengers not traveling for work or school must quarantine for 14 days or show proof of a negative COVID-19 test.
Reduced weekday service for Hingham/Hull.
Regular weekday service for Charlestown.
Fare collection on The RIDE resumed on August 1.
All trips must be booked 1 – 3 days in advance. Previously booked trips are not affected by this change.
The RIDE will make every effort to eliminate transfer trips to reduce customer interaction with multiple drivers. Shared trips have been eliminated. RIDE customers can still bring a personal care attendant or guest on their trip.
To cancel or reschedule your trip, call The Ride Access Center (TRAC).
The RIDE Eligibility Center (TREC) is closed until further notice. Call 617-337-2727 or email trec@paratransit.org for eligibility assistance.
Weekend Service: Saturday – Sunday, January 22 – 23
Regular weekend service on all lines. Note that previously scheduled shuttles will run on some lines.
No weekend service on the Fitchburg, Franklin, Greenbush, Haverhill, Kingston/Plymouth, Lowell, and Needham Lines.
Learn about Commuter Rail changes effective January 23
For riders on the Providence/Stoughton Line and Franklin Line: In accordance with the travel order in effect, passengers coming to Massachusetts can travel without restriction for their work and school activities only. Passengers not traveling for work or school must quarantine for 14 days or show proof of a negative COVID-19 test.
No service. Use trip planner to find an alternate route.
Fare collection on The RIDE resumed on August 1.
All trips must be booked 1 – 3 days in advance. Previously booked trips are not affected by this change.
The RIDE will make every effort to eliminate transfer trips to reduce customer interaction with multiple drivers. Shared trips have been eliminated. RIDE customers can still bring a personal care attendant or guest on their trip.
To cancel or reschedule your trip, call The Ride Access Center (TRAC).
The RIDE Eligibility Center (TREC) is closed until further notice. Call 617-337-2727 or email trec@paratransit.org for eligibility assistance.
Crowding Levels
We’re piloting crowding information on the bus and subway. You can view:
- Real-time crowding data for many of our bus routes
- Weekly crowding trends for the Red, Orange, and Blue lines
Protecting Your Health
Ride Safer is our commitment to protecting public health on public transit. See what we’re doing—and what you can do—to help keep each other safe.
Health and Safety Resources
All service and operations adjustments are based on guidance from the Massachusetts Department of Public Health (DPH).
Stay Informed
-
Our website
-
View current schedules or plan a trip
See all service alerts
Get service alerts delivered via phone or email
-
Customer Support
-
Email us from our website
Call us at 617-222-3200
Ride Safer
We're committed to keeping you safe on public transportation. From hand sanitizer to crowding information, we've got you covered.