The RIDE

• Consistent with the MBTA’s decision to remove capacity restrictions from vehicles, ridesharing has been fully reintroduced as of May 29, 2021. 
• The RIDE Eligibility Center (TREC) is closed for in-person appointments until further notice. All interaction with TREC, including ADA Visitor Requests, will be conducted during business hours over the phone. 
• Booking windows have been adjusted. As of May 29, RIDE customers need to book trips 1 – 5 days in advance.

Learn more about these changes

The RIDE customers can book trips to travel to and from their vaccination or testing appointments.

We recommend customers book two trips on The RIDE—one for your drop off at the site, and one for your return trip.

Booking the day before: Schedule a trip online or call 844-427-7433.

Booking with flexibility: The RIDE Flex* with Uber and Lyft enables customers to book trips within minutes of needing them. 

*The RIDE Flex is a pilot program available to all eligible RIDE customers. It includes options to:

• Request a Wheelchair Accessible Vehicle (WAV)
• Order trips with or without a smartphone
• Sign up and be approved within 2 business days (including switching providers)

Learn more about The RIDE Flex

For in-person vaccination and testing sites:

• To be dropped off, schedule your trip based on your appointment time. Leave some extra time in case of delays.
• For your return trip, please allow extra time as the site may require you remain there for observation.

For drive-through vaccination and testing sites:

Please note that The RIDE vehicles will not stay at the site during your vaccination or test.

• Confirm with the site in advance that you can be vaccinated or tested without a vehicle.
• Since customers cannot stay in the vehicle, follow the same booking tips as you would for an in-person site.

All Massachusetts vaccine sites offer:

• Accessible entrances
• Waiting areas with seating available before and after vaccine appointments
• Staff available for mobility assistance and direction
• Accessible pick-up and drop-off areas
• Wheelchairs provided on-site

In-home Vaccination Programs

In-home vaccination programs offered by the state may be available to people unable to leave their home.

Learn more about in-home vaccination programs

Riders can also check with their local board of health or council on aging, as some municipalities are operating local homebound vaccination programs as well.

Mass Health Transportation

All MassHealth members are eligible for transportation to and from vaccine sites. Members who normally have access to transportation can ask their doctor to submit a vaccine transportation request on their behalf.

Call the MassHealth Customer Service Center at 800-841-2900.

RideMatch

RideMatch assists users in finding public and private transportation options in their community.

Learn more about RideMatch

The RIDE serves these cities and towns:

Arlington, Bedford, Belmont, Beverly, Boston, Braintree, Brookline, Burlington, Cambridge, Canton, Chelsea, Cohasset, Concord, Danvers, Dedham, Everett, Hingham, Holbrook, Hull, Lexington, Lincoln, Lynn, Lynnfield, Malden, Marblehead, Medfield, Medford, Melrose, Middleton, Milton, Nahant, Needham, Newton, Norwood, Peabody, Quincy, Randolph, Reading, Revere, Salem, Saugus, Sharon, Sharon, Somerville, Stoneham, Swampscott, Topsfield, Wakefield, Walpole, Waltham, Watertown, Wenham, Weston, Westwood, Weymouth, Wilmington, Winchester, Winthrop, and Woburn.

Portions of Abington, Avon, Billerica, Brockton, Stoughton, and Wellesley are also served.

Log into your RIDE account to add funds with a major credit or debit card. Keep the confirmation number of your transaction for your records.

It can take up to 2 business days for funds to be available in your account.

Call 888-844-0355 and select option 2 (voice and relay).

Hours (including holidays) are:

• Monday – Friday: 7 AM – 8 PM
• Saturday – Sunday: 9 AM – 5 PM

Keep the confirmation number of your transaction for your records.

Funds are available in your account immediately.

The CharlieCard Store is located in Downtown Crossing Station:

7 Chauncy Street
Boston, MA 02111

For the accessible entrance:
 
32 Summer Street
Boston, MA 02111
Through the 101 Arch Street building.
 
Funds are immediately available in your account.

View CharlieCard Store hours

Mail a check or money order to:

MBTA - The RIDE
P.O. Box 845097
Boston, MA 02284-5097

• Payment should be made out to "MBTA - The RIDE Fares."
• Please note your RIDE ID number on the memo line.
• Your canceled check or money order is your receipt.

It may take up to 5 business days for funds to be available in your account.

Available 24 hours a day.

Available daily between 8:30 AM and 5 PM.

Call The RIDE Access Transit Center (TRAC):

• Voice: 844-427-7433
• TTY: 857-206-6569