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The RIDE

the ride rowes wharf

About The RIDE

The RIDE paratransit service provides door-to-door, shared-ride public transportation to people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability. 

The RIDE is available year-round in 58 cities and towns in the greater Boston area, with similar operating hours to the MBTA—generally from 5 AM to 1 AM daily. Customers schedule their trips on The RIDE one to five days in advance and are given a pick-up window for their ride’s arrival. Travel times are comparable to the same trip taken on fixed-route transit (bus, subway, or trolley) plus an additional 20 minutes. Like other public transit services, The RIDE is a shared service, so you’ll travel with other customers going in the same general direction.  

Paratransit, like other public transportation services, may not meet all the needs of people with disabilities, and it does not function as medical or human service transportation. For information about alternative transportation options, please contact the Mobility Center.

The Mobility Center

Not sure where to start? Call the Mobility Center to learn more about accessible transit options, including The RIDE.

Visit the Mobility Center

Need Help?

For help scheduling a trip or if your driver does not arrive during your pick-up window, call The RIDE Access Center (TRAC) at 844-427-7433. 

Contact MBTA Customer Support at 617-222-3200 if you have suggestions, compliments, or complaints.

The RIDE Flex

Learn more about The RIDE Flex

Other RIDE Programs

The Mobility Center

Not sure where to start? Call the Mobility Center to learn more about accessible transit options, including The RIDE.

Visit the Mobility Center

Need Help?

For help scheduling a trip or if your driver does not arrive during your pick-up window, call The RIDE Access Center (TRAC) at 844-427-7433. 

Contact MBTA Customer Support at 617-222-3200 if you have suggestions, compliments, or complaints.

The RIDE Flex

Learn more about The RIDE Flex