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The RIDE

the ride rowes wharf

Note: On November 1, 2021, The RIDE reverted to the ADEPT booking software system we had previously used until August 2020. ADEPT lets us provide better service to our customers.

Learn what our return to ADEPT means for you


Temporary Changes to The RIDE

Updated April 20, 2022

As part of the continuing effort to protect the health and safety of its RIDE customers and RIDE drivers, and to preserve the continuity of essential travel services, The RIDE will continue to require face masks be worn by all RIDE customers, their PCAs, guests and drivers when traveling in our paratransit vehicles.

The RIDE is not a medical transport, and we cannot provide service to customers with an active COVID diagnosis. The RIDE is small-vehicle public transit, and it is not possible to safely distance riders with COVID from others, including the driver. If you are or have been ill with COVID, you must make transportation arrangements other than The RIDE until you have been medically cleared.

If The RIDE transports you to a COVID testing site and you are confirmed to be COVID positive, we cannot transport you home after the positive test.

Updates to The RIDE

We’re reverting back to our previous software system to improve operations and ensure reliable service.

Learn more about changes to The RIDE

The RIDE Flex

On-demand service for wherever you go

The RIDE Flex logo

Starting July 1, The RIDE customers can book on-demand service through MBTA partners, Uber and Lyft.

Learn more about The RIDE Flex

Masks on the T

MBTA character "Charlie" wearing a suit and mask and giving a thumbs up

Riders are no longer required to wear a mask while on the T, except for on The RIDE. The MBTA continues to follow CDC guidelines in encouraging people to wear face masks on public transit. Please respect your fellow passengers' decisions.

See the latest mask guidelines


About The RIDE

The RIDE paratransit service provides door-to-door, shared-ride transportation to eligible people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability.

The RIDE is available year-round in 58 cities and towns in the greater Boston area, with similar operating hours to the MBTA—generally from 5 AM to 1 AM daily. Travel times are comparable to the same trip taken on fixed-route transit (bus, subway, or trolley) plus an additional 20 minutes. The RIDE is a shared service, so you’ll travel with other customers going in the same general direction. 

Under the ADA, paratransit functions as a “safety net” for people whose disabilities prevent them from using public transit. It is not intended to be a comprehensive system of transportation that meets all the needs of people with disabilities, nor does it function as medical or human service transportation.

Who’s eligible for The RIDE?

How do I apply for The RIDE?

Contact The RIDE Eligibility Center (TREC) at 617-337-2727, or email us at trec@paratransit.org

Learn more about The RIDE application process


Taking a Trip on The RIDE

the ride operator securing wmd

Once you’re approved for The RIDE, you’ll need to add funds to your account. Please note that you must have sufficient funds in your RIDE account to schedule a trip.

TypeOne-way fare per customer
TypeLocal ADAOne-way fare per customer$3.35
TypePremium non-ADAOne-way fare per customer$5.60

How do I add funds?

  • Customers may bring one guest per trip, and additional guests are allowed if space is available. 
  • Personal care attendants (PCAs) and up to two children under the age of 11 who accompany a customer are not charged fares.

Premium non-ADA fares apply if the trip origin and/or destination is greater than three-quarters of a mile from MBTA bus or subway service, or if the trip requires a same-day change, except for a trip time negotiation. Your fare will be confirmed when you schedule a trip.

Learn more about fares and adding funds to your account

How do I book trips on The RIDE?

Trips on The RIDE must be scheduled one to five days in advance. Note that trips cannot be booked after 5 PM for travel the following day.

What can I expect from The RIDE?

Before you travel, take a few minutes to read our policies below to learn more about what to expect from The RIDE.

Other RIDE Programs

A rider uses an app that provides audio-equivalency for digital signs as part of a technology we’re developing for blind and low-vision riders

Contact Us

If you haven’t received a confirmation call about your trip, or if your driver hasn’t arrived within 15 minutes of the scheduled time, please call The RIDE Access Center (TRAC) at 844-427-7433. We can locate your driver and estimate the time of arrival.

Please contact MBTA Customer Support at 617-222-3200 if you have suggestions, compliments, or complaints.

The RIDE Guide

customer boarding the ride with lift

Download a PDF version of the important information that explains how to get started with The RIDE.

Updates to The RIDE

We’re reverting back to our previous software system to improve operations and ensure reliable service.

Learn more about changes to The RIDE

The RIDE Flex

On-demand service for wherever you go

The RIDE Flex logo

Starting July 1, The RIDE customers can book on-demand service through MBTA partners, Uber and Lyft.

Learn more about The RIDE Flex

Masks on the T

MBTA character "Charlie" wearing a suit and mask and giving a thumbs up

Riders are no longer required to wear a mask while on the T, except for on The RIDE. The MBTA continues to follow CDC guidelines in encouraging people to wear face masks on public transit. Please respect your fellow passengers' decisions.

See the latest mask guidelines

The RIDE Guide

customer boarding the ride with lift

Download a PDF version of the important information that explains how to get started with The RIDE.