The RIDE

• Shared trips have been eliminated. RIDE customers can still bring a personal care attendant and/or guest on their trip.
• The RIDE Eligibility Center (TREC) is closed for in-personappointments until further notice. All interaction with TREC, including ADA Visitor Requests, will be conducted during business hours over the phone.
• Booking windows have been adjusted. Starting March 28, RIDE customers will need to book trips 1 – 3 days in advance.
• Customers with subscriptions trips will be contacted by TRAC to confirm those trips are still required.
• The RIDE will work to eliminate transfer trips to reduce customer interaction with multiple drivers.
• All RIDE vehicles are cleaned and disinfected every 24 hours.

Learn more about these changes

 Please note: All riders and employees are required by federal and state law to wear face coverings while riding the T unless a medical condition prevents them from doing so during travel. Not doing so is a violation of federal and state law and failure to comply may result in denial of boarding, removal, penalties under federal law, and/or a fine issued by the Transit Police.

The RIDE customers can book trips to travel to and from their vaccination or testing appointments.

We recommend customers book two trips on The RIDE—one for your drop off at the site, and one for your return trip.

Booking the day before: Schedule a trip or call 844-427-7433.

Booking with flexibility: The RIDE pilot* with Uber and Lyft enables customers to book trips within minutes of needing them. New and existing pilot customers will receive 2 additional monthly trips from April through July to ensure they can get to their vaccine appointments.

*The RIDE pilot is available to all eligible RIDE customers.It includes options to:

• Request a Wheelchair Accessible Vehicle (WAV)
• Order trips with or without a smartphone
• Sign up and be approved within 2 business days (including switching providers)

For in-person vaccination and testing sites:

• To be dropped off, schedule your trip based on your appointment time. Leave some extra time in case of delays.
• For your return trip, please allow extra time as the site may require you remain there for observation.

For drive-through vaccination and testing sites:

Please note that The RIDE vehicles will not stay at the site during your vaccination or test.

• Confirm with the site in advance that you can be vaccinated or tested without a vehicle.
• Since customers cannot stay in the vehicle, follow the same booking tips as you would for an in-person site.

In-home Vaccinations

The state and many localities recently launched homebound vaccination programs providing in-home vaccinations for people unable to leave their home. For additional information, call the Homebound Vaccination Central Intake Line at 833-983-0485. The call center is open Monday –Friday, 9:00 AM – 5:00 PM.

Customers can also check with their local board of health or council on aging, as some municipalities operate local homebound vaccination programs. 

Learn more about in-home vaccinations

Mass Health Transportation

All MassHealth members are now eligible for transportation to and from vaccination sites. Members who normally have access to transportation can ask their doctor to submit a vaccination transportation request on their behalf. Members who don’t typically have this option can call the MassHealth Customer Service Center at 800-841-2900.

RideMatch

RideMatch assists users in finding public and private transportation options in their community.

State vaccination sites offer:

• Accessible entrances
• Waiting areas for people to sit before and after the vaccination appointment
• Staff available for mobility assistance and direction
• Accessible pick-up and drop-off areas
• Wheelchairs provided on-site

State vaccination sites accessible by The RIDE:

• Danvers Doubletree Hotel 50 Ferncroft Rd, Danvers, MA 01923, staff designated to assist customers with mobility issues, wheelchairs provided upon request, accessible ramp at front entrance, visual language line on-site

• Reggie Lewis Center 1350 Tremont St, Boston, MA 02120,  staff designated to assist customers with mobility issues, wheelchairs provided upon request, fully accessible entrance and exit, visual language line on-site, in-person interpreters that speak Spanish, Haitian-Creole, and Mandarin Chinese

• Hynes Convention Center 900 Boylston St, Boston, MA 02115, staff designated to assist customers with mobility issues, wheelchairs provided upon request, fully accessible main entrance, visual language line on-site, in-person interpreters that speak Spanish, Haitian-Creole, and Mandarin Chinese

The RIDE serves these cities and towns:

Arlington, Bedford, Belmont, Beverly, Boston, Braintree, Brookline, Burlington, Cambridge, Canton, Chelsea, Cohasset, Concord, Danvers, Dedham, Everett, Hingham, Holbrook, Hull, Lexington, Lincoln, Lynn, Lynnfield, Malden, Marblehead, Medfield, Medford, Melrose, Middleton, Milton, Nahant, Needham, Newton, Norwood, Peabody, Quincy, Randolph, Reading, Revere, Salem, Saugus, Sharon, Sharon, Somerville, Stoneham, Swampscott, Topsfield, Wakefield, Walpole, Waltham, Watertown, Wenham, Weston, Westwood, Weymouth, Wilmington, Winchester, Winthrop, and Woburn.

Portions of Abington, Avon, Billerica, Brockton, Stoughton, and Wellesley are also served.

Log into your RIDE account to add funds with a major credit or debit card. Keep the confirmation number of your transaction for your records.

It can take up to 2 business days for funds to be available in your account.

Call 888-844-0355 and select option 2 (voice and relay).

Hours (including holidays) are:

• Monday – Friday: 7 AM – 8 PM
• Saturday – Sunday: 9 AM – 5 PM

Keep the confirmation number of your transaction for your records.

Funds are available in your account immediately.

The CharlieCard Store is located in Downtown Crossing Station:

7 Chauncy Street
Boston, MA 02111

For the accessible entrance:
 
32 Summer Street
Boston, MA 02111
Through the 101 Arch Street building.
 
Funds are immediately available in your account.

View CharlieCard Store hours

Mail a check or money order to:

MBTA - The RIDE
P.O. Box 845097
Boston, MA 02284-5097

Payment should be made out to "MBTA - The RIDE Fares." Please note your RIDE ID number on the memo line.

It may take up to 5 business days for funds to be available in your account.

Available 24 hours a day.

Available daily between 8:30 AM and 5 PM.

Call The RIDE Access Transit Center (TRAC):

• Voice: 844-427-7433
• TTY: 857-206-6569