Better Bus Project
About the Project
Nearly 450,000 people in 50 communities rely on MBTA bus service every weekday. Recent research has shown that despite efforts to meet the needs of bus riders, there are still significant gaps in service. To fill these gaps and provide the level of service our customers expect and deserve, we will be working within these communities over the next few years.
The Better Bus Project will compare the current bus service and network against the new Service Delivery Policy, which defines the quality and level of service we should be providing.
As we continue our research phase, you may see the Better Bus Project team speaking with riders at bus stops and stopping into community meetings. The final proposal will consider all feedback provided at public meetings and in online surveys.
In late 2018, the Better Bus Project team will propose changes to bus service based on this research and established partnerships. Customers should expect to see service changes and improvements, related to the Better Bus Project, between now and 2020.
During the planning phase, the Better Bus Project team will investigate:
- Gaps in service and scheduling
- Operational changes that could streamline staff procedures and dispatching tools
- How to strengthen partnerships with municipalities to provide better service
Better Bus Project Timeline
|Time Period||Early 2018||Phase||Conduct analyses and assessments of the existing bus network, begin public outreach and engagement|
|Time Period||Mid-2018||Phase||Develop early recommendations for service changes, continue public outreach and engagement with municipalities|
|Time Period||Late 2018||Phase||Propose bus network and service changes to the FMCB, request additional funds to accomplish goals and fill gaps in service|
|Time Period||2019||Phase||Begin implementing Better Bus Project action items based on quarterly updates|