Better Bus Project
About the Project
Nearly 450,000 trips are taken on MBTA buses in 50 communities every weekday. Recent research has shown that despite efforts to meet the needs of bus riders, there are still significant gaps in service.
The Better Bus Project will compare the current bus service and network against the new Service Delivery Policy, which defines the quality and level of service we should be providing.
Research Phase
As we continue our research phase, you may see the Better Bus Project team speaking with riders at bus stops and stopping into community meetings. The final proposal will consider all feedback provided at public meetings and in online surveys.
In late 2018, the Better Bus Project team will propose changes to bus service based on this research and established partnerships. Customers should expect to see service changes and improvements, related to the Better Bus Project, between now and 2020.
Planning Phase
During the planning phase, the Better Bus Project team will investigate:
- Gaps in service and scheduling
- Operational changes that could streamline staff procedures and dispatching tools
- How to strengthen partnerships with municipalities to provide better service
Project Timeline
| Time Period | Phase | Activities | |||
|---|---|---|---|---|---|
| Time Period | Early 2018 | Phase | Research | Activities | Conduct analyses and assessments of the existing bus network, begin public outreach and engagement |
| Time Period | Mid-2018 | Phase | Planning | Activities | Develop early recommendations for service changes, continue public outreach and engagement with municipalities |
| Time Period | Late 2018 | Phase | Design | Activities | Propose bus network and service changes to the FMCB, request additional funds to accomplish goals and fill gaps in service |
| Time Period | 2019 | Phase | Implementation | Activities | Begin implementing Better Bus Project action items based on quarterly updates |
Get Involved
Meet With Us
During our first phase of outreach, we hosted 6 regional public meetings and talked to riders at bus stops and stations. We are continuing to hold "Transit Talks" with community organizations.
Want the Better Bus Project to present at your community meeting or event? Email us at betterbusproject@mbta.com.
Stay Informed
Receive the latest project information and find out about public events.
Share Your Ideas
Tell us about your experiences and share your suggestions for improving bus service by June 29, 2018.
View our feedback form in your language:
Download Public Meeting Documents
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Contact Information
For all queries and comments related to Better Bus Project, please contact:
Past Meetings
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February 26, 2018 at 1:00pm - 3:45pm
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May 2, 2018 at 5:30pm - 7:30pm
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May 2, 2018 at 7:00pm - 9:00pm
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May 4, 2018 at 7:30am - 9:30am
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May 8, 2018 at 6:30pm
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May 9, 2018 at 6:30am - 8:30am
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May 16, 2018 at 5:00pm - 7:00pm
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May 17, 2018 at 5:00pm - 7:00pm
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May 21, 2018 at 2:30pm - 4:30pm
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May 21, 2018 at 5:15pm - 7:15pm
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May 22, 2018 at 6:00am - 8:00am
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May 22, 2018 at 3:15pm - 5:15pm
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May 23, 2018 at 5:00pm - 7:30pm
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May 25, 2018 at 3:00pm - 5:00pm
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May 29, 2018 at 4:45pm - 6:45pm
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May 30, 2018 at 6:00pm - 8:00pm
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May 31, 2018 at 4:30pm - 6:30pm
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May 31, 2018 at 6:00pm - 8:00pm
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June 1, 2018 at 12:45pm - 2:45pm
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June 1, 2018 at 4:00pm - 6:00pm
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June 4, 2018 at 6:30pm - 8:30pm
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June 5, 2018 at 2:30pm - 4:30pm
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June 5, 2018 at 5:00pm - 7:00pm
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June 6, 2018 at 6:00pm - 8:00pm
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June 7, 2018 at 6:00pm - 8:00pm