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Better Bus Project

Updated on January 16, 2019

Better Bus Project: Making transit better together

About the Project

Timeline: 2018-2020
Status: Planning

Nearly 450,000 trips are taken on MBTA buses in 50 communities every weekday. Recent research has shown that despite efforts to meet the needs of bus riders, there are still significant gaps in service.

The Better Bus Project will compare the current bus service and network against the new Service Delivery Policy, which defines the quality and level of service we should be providing.

Research Phase

A group of community members discusses their ideas for better bus service at a Better Bus Project public meeting.

As we continue our research phase, you may see the Better Bus Project team speaking with riders at bus stops and stopping into community meetings. The final proposal will consider all feedback provided at public meetings and in online surveys.

In late 2018, the Better Bus Project team will propose changes to bus service based on this research and established partnerships. Customers should expect to see service changes and improvements, related to the Better Bus Project, between now and 2020.

Planning Phase

A line of parked buses, with sunlight streaming into the garage

During the planning phase, the Better Bus Project team will investigate:

  • Gaps in service and scheduling
  • Operational changes that could streamline staff procedures and dispatching tools
  • How to strengthen partnerships with municipalities to provide better service

Project Timeline

Time PeriodPhaseActivities
Time PeriodEarly 2018PhaseResearchActivitiesConduct analyses and assessments of the existing bus network, begin public outreach and engagement
Time PeriodMid-2018PhasePlanningActivitiesDevelop early recommendations for service changes, continue public outreach and engagement with municipalities
Time PeriodLate 2018PhaseDesignActivitiesPropose bus network and service changes to the FMCB, request additional funds to accomplish goals and fill gaps in service
Time Period2019PhaseImplementationActivitiesBegin implementing Better Bus Project action items based on quarterly updates

Get Involved

At a public meeting, community members learn about the Better Bus Project

Meet With Us

During our first phase of outreach, we hosted 6 regional public meetings and talked to riders at bus stops and stations. We are continuing to hold "Transit Talks" with community organizations.

Find a meeting near you

Want the Better Bus Project to present at your community meeting or event? Email us at

Stay Informed

Receive the latest project information and find out about public events.

Download Public Meeting Documents

Bus illustration

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Contact Information

For all queries and comments related to Better Bus Project, please contact:

Better Bus Project

Upcoming Meetings

Past Meetings