The MBTA offers various translation and interpretation services to customers in a range of languages.
MBTA Customer Support representatives speak English and Spanish.
Agents also have access to interpreter services in more than 160 languages.
Call 617-222-3200 for assistance.
You can find Transit Ambassadors in certain MBTA stations. They wear red shirts with black pants.
MBTA.com supports 13 languages using Google Translate. To set your preferred language click the globe icon in the upper right corner, and choose an option from the dropdown list.
You can request interpreter services for public meetings and events, as well as translations of documents, webpages, brochures, and more, in any language by calling 617-222-3200.
MBTA fare vending machines offer services in:
Language Access Policy
The MBTA’s language access requirements are governed by Title VI of the Civil Rights Act of 1964.
The Language Assistance Plan (LAP) describes how we help riders who rely on languages other than English. We review US Census data and ridership survey data to identify the number of riders within the MBTA’s service area who can benefit from translation and interpretation services.
The LAP is monitored regularly to measure its effectiveness. If you have suggestions for how we can better our language access program, please send them to MBTACivilRights@mbta.com.