Everyone deserves to have a safe and comfortable experience with the MBTA. Please review the policies we follow to ensure that happens.
If you have any questions, please reach out to our Customer Support team.
Civil Rights and Title VI
Learn more about your rights and protections under Title VI, a law that prohibits discrimination by recipients of federal money, on the basis of race, color, or national origin.
Learn how you can file a discrimination complaint with the MBTA Office of Diversity and Civil Rights.
Learn more about how the MBTA implements changes to services or fares in a way that is fair to every rider.
Every T customer has the right to an accessible, safe, clean, comfortable ride.
(Revised June 28, 2018)
The tariff provides the MBTA's official fare structure, including rates and payment options across the system.
(Approved December 21, 2015)
Learn about our guidelines for establishing and restructuring fares.
(Approved January 23, 2017)
This policy sets how the MBTA evaluates service quality and allocates transit service to meet the needs of riders.
(Approved July 31, 2017)
This policy addresses replacement bus service when Commuter Rail service is disrupted due to construction or maintenance.
(Approved March 27, 2017)
This policy lays out a framework and process for the MBTA to consider proposals for new service pilots.