CharlieCard Store | Fares Overview | MBTA

Staff at the CharlieCard store wearing masks upon the reopening during the COVID-19 pandemic

CharlieCard Store Location

The CharlieCard Store is at 7 Chauncy St, Boston, MA. You’ll find the store on the concourse between the Red and Orange lines at Downtown Crossing Station.

CharlieCard Store Hours

Monday

8:30 AM – 12:15 PM

Appointments only

Limited appointments available for Senior, TAP, and Blind Access CharlieCard services.

Schedule an appointment

Tuesday – Friday

8:30 AM – 5 PM

All transactions

Riders can visit the CharlieCard store to:

Request a Senior, TAP, or Blind CharlieCard
Replace a lost, expired, or damaged card
Make deposits to RIDE accounts

How to schedule an appointment

If our walk-in times don't work for you, you can schedule a time on a Monday to visit the store.

Here's how:

1. Select a service. You can:

Apply for a new Senior, TAP, or Blind Access CharlieCard or renew an existing one
Apply for an automatically eligible TAP CharlieCard

2. Select a date and time. Appointments are available on Mondays between 8:30 AM – 12:15 PM.

3. Enter your contact information. Please include any special requests you may have.

Schedule your appointment

If our walk-in times don't work for you, you can schedule a time on a Monday to visit the store.

Here's how:

1. Select a service. You can:

Apply for a new Senior, TAP, or Blind Access CharlieCard or renew an existing one
Apply for an automatically eligible TAP CharlieCard

2. Select a date and time. Appointments are available on Mondays between 8:30 AM – 12:15 PM.

3. Enter your contact information. Please include any special requests you may have.

Schedule your appointment

CharlieCard Store Services

Visit the CharlieCard Store if you need any of the following services:

Buy passes for any modes (except Commuter Rail Zones 9 – 10)
Replace a damaged or expired CharlieCard
Request a Senior CharlieCard, Transportation Access Pass (TAP), or Blind Access Pass
Add credit to a RIDE account

Apply for a Senior, TAP, or Blind Access CharlieCard Online

Eligible riders can apply for a Senior, TAP, or Blind Access CharlieCard online.

Senior CharlieCard

People 65 and older are eligible for reduced MBTA fares with a Senior CharlieCard.

Apply for a Senior CharlieCard

Transportation Access Pass (TAP) CharlieCard

People with disabilities and Medicare cardholders are eligible for reduced MBTA fares with a Transportation Access Pass (TAP) CharlieCard.

Apply for a TAP CharlieCard

Blind Access CharlieCard

People who are legally blind, as well as an accompanying guide, ride all MBTA services for free with a Blind Access CharlieCard.

Apply for a Blind Access CharlieCard

CharlieCard Store Holiday Schedule

The CharlieCard Store is closed on these holidays:

New Year's Day
Martin Luther King, Jr. Day
Presidents' Day
Patriots' Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day

Learn more about the CharlieCard Store

Auto-pay

Get a monthly pass that renews automatically.

Sign up for Auto-pay

MyCharlie

Add value or order monthly passes online.

Schedule an Appointment

Need to visit the CharlieCard Store for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.

Reduced Fares

Some customers are eligible for reduced fares or can ride the T for free.

Learn more about reduced fares

Find out where you can get a CharlieCard and how to use it on the MBTA.

Visit our fares FAQ for detailed answers about the MBTA’s ticketing system.

Contact Us

For questions, comments or concerns, you can contact the CharlieCard Store at 617-222-3200 or 617-222-5854 (TTY).