CharlieCard Store
Reduced Fare CharlieCard Mailing Delays
The MBTA continues to experience delays in mailing temporary and permanent reduced fare CharlieCards. These delays are a result of continued equipment malfunctions. We apologize for any inconvenience.
Open with Limited Hours
The CharlieCard Store currently has reduced hours due to limited workforce availability. Please note that visitors are required to wear face coverings in the CharlieCard Store.
MBTA riders can visit the CharlieCard Store to do the following:
- Request a Senior, TAP, or Blind CharlieCard
- Replace a lost, expired, or damaged card
- Make deposits to RIDE accounts
| Day | Hours | Who can visit | |||
|---|---|---|---|---|---|
| Day | Monday | Hours | Closed | Who can visit | No in-person transactions |
| Day | Tuesday, Thursday | Hours | 8:30 AM – 1 PM | Who can visit | Open to seniors, TAP customers, riders with chronic health conditions, and legally blind riders |
| Day | Wednesday, Friday | Hours | 12:30 PM – 5 PM | Who can visit | Open for RIDE transactions and for riders who need to replace a damaged or expired CharlieCard (excluding corporate passes, semester passes, and student passes) |
For more information or questions, please contact Customer Support at 617-222-3200.
Online Services
Schedule an Appointment
If you'd prefer, you can schedule your visit ahead of time. We have limited appointments available for Senior and TAP CharlieCard services.
Apply for a Senior CharlieCard
Eligible riders can apply for a new, renewal, or replacement Senior CharlieCard online.
CharlieCard Store Holiday Schedule
The CharlieCard Store is closed on these holidays:
- New Year's Day
- Martin Luther King, Jr. Day
- Presidents' Day
- Patriots' Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Additional Information
Auto-pay
Get a monthly pass that renews automatically.
MyCharlie
Add value or order monthly passes online.
Schedule an Appointment
Need to visit the CharlieCard Store for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.
Apply for a Senior CharlieCard
Eligible riders can now apply for Senior CharlieCards online.