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CharlieCard Store

Staff at the CharlieCard store wearing masks upon the reopening during the COVID-19 pandemic

CharlieCard Store Location

The CharlieCard Store is at 7 Chauncy St, Boston, MA. You’ll find the store on the concourse between the Red and Orange lines at Downtown Crossing Station.

CharlieCard Store Hours

Monday

8:30 AM – 12:15 PM

Appointments only

Limited appointments available for Senior, TAP, and Blind Access CharlieCard services.

Schedule an appointment

Tuesday – Friday

8:30 AM – 5 PM

All transactions

Riders can visit the CharlieCard store to:

  • Request a Senior, TAP, or Blind CharlieCard
  • Replace a lost, expired, or damaged card
  • Make deposits to RIDE accounts 

CharlieCard Store Services

Visit the CharlieCard Store if you need any of the following services:

  • Buy passes for any modes (except Commuter Rail Zones 9 – 10)
  • Replace a damaged or expired CharlieCard
  • Request a Senior CharlieCard, Transportation Access Pass (TAP), or Blind Access Pass
  • Add credit to a RIDE account

Apply for a Senior, TAP, or Blind Access CharlieCard Online

Eligible riders can apply for a Senior, TAP, or Blind Access CharlieCard online.

Senior CharlieCard

People 65 and older are eligible for reduced MBTA fares with a Senior CharlieCard.

Apply for a Senior CharlieCard

Transportation Access Pass (TAP) CharlieCard

People with disabilities and Medicare cardholders are eligible for reduced MBTA fares with a Transportation Access Pass (TAP) CharlieCard.

Apply for a TAP CharlieCard

Blind Access CharlieCard

People who are legally blind, as well as an accompanying guide, ride all MBTA services for free with a Blind Access CharlieCard.

Apply for a Blind Access CharlieCard

CharlieCard Store Holiday Schedule

The CharlieCard Store is closed on these holidays:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents' Day
  • Patriots' Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

Learn more about the CharlieCard Store

Auto-pay

Get a monthly pass that renews automatically.

MyCharlie

Add value or order monthly passes online.

Schedule an Appointment

Need to visit the CharlieCard Store for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.

Book a time

Reduced Fares

Some customers are eligible for reduced fares or can ride the T for free.

Learn more about reduced fares

Contact Us 

For questions, comments or concerns, you can contact the CharlieCard Store at 617-222-3200 or 617-222-5854 (TTY).

Auto-pay

Get a monthly pass that renews automatically.

MyCharlie

Add value or order monthly passes online.

Schedule an Appointment

Need to visit the CharlieCard Store for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.

Book a time

Reduced Fares

Some customers are eligible for reduced fares or can ride the T for free.

Learn more about reduced fares