CharlieCard Store

CharlieCard Store Location
The CharlieCard Store is at 7 Chauncy St, Boston, MA. You’ll find the store on the concourse between the Red and Orange lines at Downtown Crossing Station.
CharlieCard Store Hours
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Monday
8:30 AM – 12:15 PM
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Appointments only
Limited appointments available for Senior, TAP, and Blind Access CharlieCard services.
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Tuesday – Friday
8:30 AM – 5 PM
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All transactions
Riders can visit the CharlieCard store to:
- Request a Senior, TAP, or Blind CharlieCard
- Replace a lost, expired, or damaged card
- Make deposits to RIDE accounts
If our walk-in times don't work for you, you can schedule a time on a Monday to visit the store.
Here's how:
1. Select a service. You can:
- Apply for a new Senior, TAP, or Blind Access CharlieCard or renew an existing one
- Apply for an automatically eligible TAP CharlieCard
2. Select a date and time. Appointments are available on Mondays between 8:30 AM – 12:15 PM.
3. Enter your contact information. Please include any special requests you may have.
CharlieCard Store Services
Visit the CharlieCard Store if you need any of the following services:
- Buy passes for any modes (except Commuter Rail Zones 9 – 10)
- Replace a damaged or expired CharlieCard
- Request a Senior CharlieCard, Transportation Access Pass (TAP), or Blind Access Pass
- Add credit to a RIDE account
Apply for a Senior, TAP, or Blind Access CharlieCard Online
Eligible riders can apply for a Senior, TAP, or Blind Access CharlieCard online.
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Senior CharlieCard
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People 65 and older are eligible for reduced MBTA fares with a Senior CharlieCard.
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Transportation Access Pass (TAP) CharlieCard
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People with disabilities and Medicare cardholders are eligible for reduced MBTA fares with a Transportation Access Pass (TAP) CharlieCard.
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Blind Access CharlieCard
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People who are legally blind, as well as an accompanying guide, ride all MBTA services for free with a Blind Access CharlieCard.
CharlieCard Store Holiday Schedule
The CharlieCard Store is closed on these holidays:
- New Year's Day
- Martin Luther King, Jr. Day
- Presidents' Day
- Patriots' Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Schedule an Appointment
Need to visit the CharlieCard Store for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.
Reduced Fares
Some customers are eligible for reduced fares or can ride the T for free.
Learn More
Contact Us
For questions, comments or concerns, you can contact the CharlieCard Store at 617-222-3200 or 617-222-5854 (TTY).
Schedule an Appointment
Need to visit the CharlieCard Store for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.
Reduced Fares
Some customers are eligible for reduced fares or can ride the T for free.