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CharlieCard Store

Staff at the CharlieCard store wearing masks upon the reopening during the COVID-19 pandemic

Reduced Fare CharlieCard Mailing Delays

The MBTA continues to experience delays in mailing temporary and permanent reduced fare CharlieCards. These delays are a result of continued equipment malfunctions. We apologize for any inconvenience.

Open with Limited Hours

The CharlieCard Store currently has reduced hours due to limited workforce availability. Please note that visitors are required to wear face coverings in the CharlieCard Store.

MBTA riders can visit the CharlieCard Store to do the following:

  • Request a Senior, TAP, or Blind CharlieCard
  • Replace a lost, expired, or damaged card
  • Make deposits to RIDE accounts 
DayHoursWho can visit
DayMondayHoursClosedWho can visitNo in-person transactions
DayTuesday, ThursdayHours8:30 AM – 1 PMWho can visitOpen to seniors, TAP customers, riders with chronic health conditions, and legally blind riders
DayWednesday, FridayHours12:30 PM – 5 PMWho can visitOpen for RIDE transactions and for riders who need to replace a damaged or expired CharlieCard (excluding corporate passes, semester passes, and student passes)

For more information or questions, please contact Customer Support at 617-222-3200.

Online Services

Schedule an Appointment

If you'd prefer, you can schedule your visit ahead of time. We have limited appointments available for Senior and TAP CharlieCard services.

Apply for a Senior CharlieCard

Eligible riders can apply for a new, renewal, or replacement Senior CharlieCard online.

CharlieCard Store Holiday Schedule

The CharlieCard Store is closed on these holidays:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents' Day
  • Patriots' Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

Learn more about the CharlieCard Store

Additional Information

Auto-pay

Get a monthly pass that renews automatically.

MyCharlie

Add value or order monthly passes online.

Schedule an Appointment

Need to visit the CharlieCard Store for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.

Book a time

Apply for a Senior CharlieCard

Eligible riders can now apply for Senior CharlieCards online.

Apply now

Auto-pay

Get a monthly pass that renews automatically.

MyCharlie

Add value or order monthly passes online.

Schedule an Appointment

Need to visit the CharlieCard Store for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.

Book a time

Apply for a Senior CharlieCard

Eligible riders can now apply for Senior CharlieCards online.

Apply now