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CharlieCard Store

Staff at the CharlieCard store wearing masks upon the reopening during the COVID-19 pandemic

The CharlieCard Store is now open with limited hours.

New Hours

MBTA riders looking to request a Senior, TAP, or Blind CharlieCard or replace a lost, expired, or damaged card and make deposits to RIDE accounts can again visit the reopened CharlieCard Store. Please note that riders are still required to wear a face covering on the T and in the CharlieCard Store.

DayHoursWho can visit
DayMondayHoursClosedWho can visitNo in-person transactions
DayTuesday, ThursdayHours8:30 AM – 1 PMWho can visitOpen to seniors, TAP customers, riders with chronic health conditions, and legally blind riders
DayWednesday, FridayHours12:30 PM – 5 PMWho can visitOpen for RIDE transactions and for riders who need to replace a damaged or expired CharlieCard (excluding corporate passes, semester passes, and student passes)

For more information or questions, please contact Customer Support at 617-222-3200.

Online Services

Schedule an Appointment

If you'd prefer, you can schedule your visit ahead of time. We have limited appointments available for Senior and TAP CharlieCard services.

Apply for a Senior CharlieCard

We’re also piloting an online application for Senior CharlieCards. Eligible riders can now apply online.

Apply now

Additional Information

A rider wearing a mask has her temperature taken at a station with a tablet and infared thermometer.
Riders will have their temperature digitally screened upon entry and are expected to follow safety precautions in the CharlieCard Store.

Auto-pay

Get a monthly pass that renews automatically.

MyCharlie

Add value or order monthly passes online.

Schedule an Appointment

Need to visit the CharlieCard Store for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.

Book a time

Apply for a Senior CharlieCard

Eligible riders can now apply for Senior CharlieCards online.

Apply now

Auto-pay

Get a monthly pass that renews automatically.

MyCharlie

Add value or order monthly passes online.

Schedule an Appointment

Need to visit the CharlieCard Store for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.

Book a time

Apply for a Senior CharlieCard

Eligible riders can now apply for Senior CharlieCards online.

Apply now