Quality, Compliance & Oversight
In August 2022, the MBTA launched the Quality, Compliance & Oversight Office (QCO) to respond to, implement, and oversee the Federal Transit Administration’s (FTA) findings and directives in the Safety Management Inspection (SMI) report.
The QCO will report publicly every month to the MBTA Board of Directors meetings on progress toward implementing the FTA’s directives.
Katie Choe leads the QCO and reports directly to the General Manager in order to implement all of the FTA’s recommended actions.
FTA Safety Management Inspection Response
The Federal Transit Administration (FTA) conducted a Safety Management Inspection of the MBTA in 2022.
The FTA Report
The FTA released a Safety Management Inspection (SMI) report on August 31, 2022. The report covered all rail transit and safety disciplines. It included a review of rail transit operations, training, vehicle maintenance, signals and train control, and track access. The SMI also covered capital project delivery, traction power, facilities, and safety management.
Learn more about the FTA report and how we’re responding to it
DPU Immediate Action Letters
In March 2023, the Department of Public Utilities (DPU) identified issues that resulted in immediate action letters for the following items:
Additional Resources
Building a Better T
As part of our $9.6 billion, 5-year capital investment plan, we're renovating stations, modernizing fare collection systems, upgrading services for our buses, subways, and ferries, and improving the accessibility of the entire system.