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Accessibility on the MBTA

commuter rail level boarding platform

The MBTA is more accessible to customers with disabilities than ever before. Our improvements include the addition of hundreds of new low-floor buses, the ongoing expansion of elevators in our stations, and free travel training, we're striving to become a global model of accessible public transportation. Accessible transit benefits everyone—older adults, parents, students, commuters, tourists, and the many other customers we serve each day. 

Access in Motion

Station and Stop Accessibility Improvements

Learn about the MBTA's plans for a fully accessible system.
What's Trending

Read updates about our ongoing initiatives to make the T more accessible.
History of Accessibility at the MBTA

Learn more about the history and impact of the 2006 Daniels-Finegold Settlement Agreement.
Get Involved

Learn how to become an active in-person or online participant in accessibility at the T.

Contact Us

Please contact MBTA Customer Support with any questions, concerns, or comments. Let us know if your comments are related to accessibility, and be prepared to provide as many details as possible so we can provide the most helpful response.

Learn more about the accessibility complaint process

Phone

Online

Send a Message

Things to Know Before Your Trip

We encourage you to plan ahead before your trip on the MBTA. To get started, check out our resources, or visit our FAQs.

Mobility Center

The Mobility Center can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.
Plan Your Trip

Find out how to contact our team and plan your trip in advance.
Travel Training Services

We offer free public transportation training classes for older adults and people with disabilities. 
Reduced Fares and Passes

People 65 and older and people with disabilities may qualify for MBTA fare discounts.
Key Policies

Read MBTA accessibility policies on priority seating, service animals, requests for assistance, and more. 
FAQs

Get answers to our riders’ most frequently asked questions about accessible travel on the T.

Recent Updates

The MBTA Mobility Center is Ready to Help

 Rider reading through Access in Motion guide in Braille with guidance from employee
October 12, 2022

The MBTA Mobility Center is Ready to Help

May – June 2022 Accessibility Initiatives Report and Public Meeting

 a person wearing sandals, pants, a patterned long sleeve shirt, a small backpack, a kn95 mask, and sunglasses on their head is holding a white cane and pressing the door opener button for the door in front of them. The person is inside Haymarket station at the entrance. The button is very long and can be pressed from hip height all the way down to the floor.
July 27, 2022

May – June 2022 Accessibility Initiatives Report and Public Meeting

T Access Guides by Transit Mode

Our interactive T Access Guides can help you learn ways to use the T independently. To get started, select the mode of transit you use the most.

Bus Access Guide

bus  All MBTA buses are accessible to people with disabilities. Learn more about accessibility features, entering and exiting buses, and what you can expect on your trip.
Subway Access Guide

subway  Most MBTA subways and trolley stations are accessible to people with disabilities. Learn more about station and train accessibility features, entering and exiting the T, and what you can expect on your trip.
Commuter Rail Access Guide

commuter rail  Most Commuter Rail stations are accessible to people with disabilities. Learn more about train and station accessibility, entering and exiting trains, and what you can expect on your trip.
Ferry Access Guide

ferry  All MBTA commuter ferries and docks are accessible to people with disabilities. Learn more about accessibility features, entering and exiting ferries, and what you can expect on your trip.

Need Help Accessing These Services?

Rider being helped at the mobility center in front of a table with two computers

The Mobility Center, located in Boston at 1000 Massachusetts Ave, can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.

Learn more about the Mobility Center

Connecting to MBTA Services

The RIDE

the ride  The RIDE is the MBTA’s door-to-door, shared-ride paratransit service. If you have a disability that prevents you from using the MBTA bus, subway, or trolley all or some of the time, The RIDE may be able to assist with your public transportation needs.
Ride Match

A one-stop searchable directory of public, private, and accessible transportation options in Massachusetts.

Upcoming Events

Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)
December 7, 2022, 5:30 PM
Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)
Virtual, Boston, MA

View all events

Past Events

Public Meeting | Forest Hills Station Accessibility Updates (Virtual)
June 9, 2022, 6:00 PM
Public Meeting | Forest Hills Station Accessibility Updates (Virtual)
Virtual, Boston, MA

Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)
June 8, 2022, 1:00 PM
Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)
Virtual, Boston, MA

Listening Session | Accessibility at the MBTA: The RIDE (Virtual)
May 26, 2022, 5:30 PM
Listening Session | Accessibility at the MBTA: The RIDE (Virtual)
Virtual, Boston, MA

Listening Session | Accessibility at the MBTA: Improving the Experience for Riders Who Are Blind or Have Low Vision (Virtual)
March 31, 2022, 3:00 PM
Listening Session | Accessibility at the MBTA: Improving the Experience for Riders Who Are Blind or Have Low Vision (Virtual)
Virtual, Boston, MA

Public Meeting | Forest Hills Station Accessibility Updates (Virtual)
March 9, 2022, 6:00 PM
Public Meeting | Forest Hills Station Accessibility Updates (Virtual)
Virtual, Boston, MA

View all events

Attend an Upcoming R-TAG Meeting

Want to help guide the direction of accessibility at the MBTA? Join the Riders’ Transportation Access Group (R-TAG), a customer organization that provides input on issues affecting people with disabilities and older adults who use the T.

More Resources

Download the Access in Motion brochure in English

Download the Access in Motion brochure in Spanish

Download the latest Accessibility Initiatives Report

Stay Informed

Get accessibility news, updates, and advance notice of events delivered to your inbox.

Sign Up for Email Updates

Contact Us

Please contact MBTA Customer Support with any questions, concerns, or comments. Let us know if your comments are related to accessibility, and be prepared to provide as many details as possible so we can provide the most helpful response.

Learn more about the accessibility complaint process

Phone

Online

Send a Message

Recent Updates

The MBTA Mobility Center is Ready to Help

 Rider reading through Access in Motion guide in Braille with guidance from employee
October 12, 2022

The MBTA Mobility Center is Ready to Help

May – June 2022 Accessibility Initiatives Report and Public Meeting

 a person wearing sandals, pants, a patterned long sleeve shirt, a small backpack, a kn95 mask, and sunglasses on their head is holding a white cane and pressing the door opener button for the door in front of them. The person is inside Haymarket station at the entrance. The button is very long and can be pressed from hip height all the way down to the floor.
July 27, 2022

May – June 2022 Accessibility Initiatives Report and Public Meeting

Need Help Accessing These Services?

Rider being helped at the mobility center in front of a table with two computers

The Mobility Center, located in Boston at 1000 Massachusetts Ave, can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.

Learn more about the Mobility Center