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Accessibility on the MBTA

commuter rail level boarding platform

The MBTA is more accessible to customers with disabilities than ever before. With hundreds of new low-floor buses, the ongoing expansion of elevators in our stations, free travel training and more, we're striving to become a global model of accessible public transportation. We believe that true accessibility benefits everyone—seniors, parents, students, commuters, tourists, and countless other customers we serve each day. 

Contact Us

Please contact MBTA Customer Support with any questions, complaints, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.

Learn more about the accessibility complaint process

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Contact Us

Please contact MBTA Customer Support with any questions, complaints, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.

Learn more about the accessibility complaint process

Phone

Online

Recent Updates

Featured Project

Learn more about GLX