Skip to main content
Menu

Accessibility on the MBTA

commuter rail level boarding platform

The MBTA is more accessible to customers with disabilities than ever before. Our improvements include the addition of hundreds of new low-floor buses, the ongoing expansion of elevators in our stations, and free travel training, we're striving to become a global model of accessible public transportation. Accessible transit benefits everyone—older adults, parents, students, commuters, tourists, and the many other customers we serve each day. 

Contact Us

Please contact MBTA Customer Support with any questions, concerns, or comments. Let us know if your comments are related to accessibility, and be prepared to provide as many details as possible so we can provide the most helpful response.

Learn more about the accessibility complaint process

Phone

Online

Recent Updates

Need Help Accessing These Services?

Rider being helped at the mobility center in front of a table with two computers

The Mobility Center, located in Boston at 1000 Massachusetts Ave, can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.

Learn more about the Mobility Center

Upcoming Events

View all events

Past Events

View all events

Contact Us

Please contact MBTA Customer Support with any questions, concerns, or comments. Let us know if your comments are related to accessibility, and be prepared to provide as many details as possible so we can provide the most helpful response.

Learn more about the accessibility complaint process

Phone

Online

Recent Updates

Need Help Accessing These Services?

Rider being helped at the mobility center in front of a table with two computers

The Mobility Center, located in Boston at 1000 Massachusetts Ave, can help you plan trips, apply for reduced fare passes, sign up for The RIDE, and more.

Learn more about the Mobility Center