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Accessibility on the MBTA

Most MBTA transit stations and vehicles are accessible to seniors and people with disabilities. This includes the entire MBTA bus fleet, all ferry service, and most rail and trolley stops.

All customers have the right to use priority seating, elevators, escalators, ramps, mobile lifts, mini-high lifts, and elevated platforms.

MBTA staff can help with any accessibility requests, including boarding and exiting vehicles, paying fares, and finding your route and destination.

MBTA Fares and Passes

Service Animals

Service animals are welcome in all MBTA vehicles and stations. For the safety of your animal and other customers, we encourage riders to keep animals out of aisles as much as possible.

Requests for Reasonable Modification

If you are unable to access an MBTA station or vehicle, please contact Customer Support to submit a Reasonable Modification Request, and we will do our best to accommodate your needs.

Be prepared to provide as many details as possible, including the date and time of the issue, and the route number or train line. You may also want to note the vehicle number and the badge number of the operator involved. If we are unable to accommodate your request without fundamentally changing the MBTA program or service, we will do our best to help you find equivalent programs or services.

MBTA Accessibility Guides

Additional Accessibility Support