Skip to main content

Accessibility on the MBTA

The MBTA believes in setting the highest standard of service for people with disabilities. True accessibility benefits everyone in our community, including seniors, parents, students, commuters, and tourists. 

With hundreds of new low-floor buses, the ongoing expansion of elevators in our stations, and free travel instruction training, the MBTA is becoming a model of what accessible public transportation in our country could and should be. 

Access in Motion

Things to Know Before Your Trip

We encourage everyone to plan ahead before their trip on the MBTA. To get started, check out our resources, or visit our FAQs.

T Accessibility Guides by Mode

The T Access Guide is an interactive way to learn more about how to independently use the MBTA. To get started, select the mode of transit you use the most.

Connecting to MBTA Services

Contact Us

Please contact MBTA Customer Support with any questions, concerns, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.

Phone: 617-222-3200
TTY: 617-222-5146

Contact Customer Support