Accessibility on the MBTA < Home < MBTA - Massachusetts Bay Transportation Authority

Most MBTA transit stations and vehicles are accessible to seniors and people with disabilities. This includes the entire MBTA bus fleet, all ferry service, and most rail and trolley stops.

All customers have the right to use priority seating, elevators, escalators, ramps, mobile lifts, mini-high lifts, and elevated platforms.

MBTA staff can help with any accessibility requests, including boarding and exiting vehicles, paying fares, and finding your route and destination.

MBTA Fares and Passes

MBTA Reduced Fare Programs

Seniors (65+), people with disabilities, and those who are blind or visually impaired may qualify for fare discounts.

Paying Your Fare

All fare vending machines are equipped with touchscreens, earphone jacks, tactile numeric keypads, and braille instructions.

At street-level trolley stops and bus stations, MBTA staff can assist you with the on-board fare box.

Service Animals

Service animals are welcome in all MBTA vehicles and stations. For the safety of your animal and other customers, we encourage riders to keep animals out of aisles as much as possible.

Requests for Reasonable Modification

If you are unable to access an MBTA station or vehicle, please contact Customer Support to submit a Reasonable Modification Request, and we will do our best to accommodate your needs.

Be prepared to provide as many details as possible, including the date and time of the issue, and the route number or train line. You may also want to note the vehicle number and the badge number of the operator involved. If we are unable to accommodate your request without fundamentally changing the MBTA program or service, we will do our best to help you find equivalent programs or services.

Contact Customer Support

MBTA Accessibility Guides

Bus Accessibility Guide

All MBTA buses are accessible to people with disabilities. Learn more about accessibility features, entering and exiting buses, and what you can expect on your trip.

Train Accessibility Guide

Most MBTA subways and trolleys are accessible to people with disabilities. Learn more about station and train accessibility features, entering and exiting the T, and what you can expect on your trip.

Commuter Rail Accessibility Guide

All Commuter Rail trains and most transit stations are accessible to people with disabilities. Learn more about station features, entering and exiting trains, and what you can expect on your trip.

Ferry Accessibility Guide

All MBTA commuter ferries and docks are accessible. Learn more about ferry accessibility features and what you can expect on your trip.

Additional Accessibility Support

The RIDE

The RIDE is the MBTA’s door-to-door, shared-ride paratransit service. If you have a disability that prevents you from using the MBTA bus, subway, or trolley all or some of the time, The RIDE may be able to assist with your public transportation needs.

Travel Instruction Training

We offer 3 free trainings to help people with disabilities use public transportation independently. Learn more about those trainings and find out how to sign up.

Customer Assistance Areas

Some transit stations feature Customer Assistance Areas to make it easier to request help from a staff member. Learn more about these areas.

Obstructed Bus Stops

We do our best to ensure that all bus stops are accessible, regardless of weather conditions. Find out who you can contact if your bus stop is obstructed by snow, ice, or other obstacles.

Accessibility Resources

Learn more about MBTA connections to regional transportation authorities, and accessibility resources available statewide.