The MBTA is more accessible to customers with disabilities than ever before. With hundreds of new low-floor buses, the ongoing expansion of elevators in our stations, free travel training and more, we're striving to become a global model of accessible public transportation. We believe that true accessibility benefits everyone—seniors, parents, students, commuters, tourists, and the countless other customers we serve each day.
Access in Motion
Read about our ongoing initiatives to make the T more accessible.
Learn how to become an active participant in accessibility at the T, in person and online.
Learn more about the history and impact of the 2006 MBTA/BCIL Settlement Agreement.
Things to Know Before Your Trip
We encourage everyone to plan ahead before their trip on the MBTA. To get started, check out our resources, or visit our FAQs.
Learn about our accessibility policies concerning priority seating, service animals, requests for assistance, and more.
Find out how you can get in touch with our team to plan your trip before you go.
We offer free public transportation training classes for seniors and people with disabilities.
Seniors (65+) and people with disabilities may qualify for MBTA fare discounts.
T Access Guides by Mode
The T Access Guide is an interactive way to learn more about how to independently use the MBTA. To get started, select the mode of transit you use the most.
All MBTA buses are accessible to people with disabilities. Learn more about accessibility features, entering and exiting buses, and what you can expect on your trip.
Most MBTA subways and trolley stations are accessible to people with disabilities. Learn more about station and train accessibility features, entering and exiting the T, and what you can expect on your trip.
Most Commuter Rail stations are accessible to people with disabilities. Learn more about train and station accessibility, entering and exiting trains, and what you can expect on your trip.
All MBTA commuter ferries and docks are accessible to people with disabilities. Learn more about accessibility features, entering and exiting ferries, and what you can expect on your trip.
Connecting to MBTA Services
The RIDE is the MBTA’s door-to-door, shared-ride paratransit service. If you have a disability that prevents you from using the MBTA bus, subway, or trolley all or some of the time, The RIDE may be able to assist with your public transportation needs.
Learn more about MBTA connections to regional transportation authorities in Massachusetts.
Contact Us
Please contact MBTA Customer Support with any questions, concerns, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.
Phone
- Voice: 617-222-3200
- TTY: 617-222-5146