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Accessibility on the MBTA

commuter rail level boarding platform

The MBTA is more accessible to customers with disabilities than ever before. With hundreds of new low-floor buses, the ongoing expansion of elevators in our stations, free travel training and more, we're striving to become a global model of accessible public transportation. We believe that true accessibility benefits everyone—seniors, parents, students, commuters, tourists, and countless other customers we serve each day. 

Access in Motion

System-Wide Accessibility Improvements

Learn about accessibility improvement projects and initiatives at the MBTA.
What's Trending

Read updates about our ongoing initiatives to make the T more accessible.
History of Accessibility at the MBTA

Learn more about the history and impact of the 2006 Daniels-Finegold et al. Settlement Agreement.
Get Involved

Learn how to become an active participant in accessibility at the T, in person, and online.

More Resources

Download the Access in Motion brochure in English

Download the Access in Motion brochure in Spanish

Contact Us

Please contact MBTA Customer Support with any questions, complaints, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.

Learn more about the accessibility complaint process

Phone

Online

Send a message

Things to Know Before Your Trip

We encourage everyone to plan ahead before their trip on the MBTA. To get started, check out our resources, or visit our FAQs.

Key Policies

Learn about our accessibility policies concerning priority seating, service animals, requests for assistance, and more.
Trip Planning

Find out how you can get in touch with our team to plan your trip before you go.
Travel Instruction Services

We offer free public transportation training classes for seniors and people with disabilities. 
Reduced Fares and Passes

Seniors (65+) and people with disabilities may qualify for MBTA fare discounts.
FAQs

Get answers to our riders’ most frequently asked questions about accessible travel on the T.

Recent Updates

First Station Lobby Customer Information Displays Go Live

 A blind man holding a white cane is seen in profile standing before a digital sign. His left hand is on a button labeled PRESS FOR AUDIO in standard writing and in braille. The rider stand in the lobby of the Government Center station; through the windows behind him the Government Center buildings are shown at right.
June 21, 2022

First Station Lobby Customer Information Displays Go Live

Take Our Survey on Accessible Transit Service Messaging

 A member of the MBTA's System-Wide Accessibility team wearing a red hat, mask, and an apron that says Better Bus Project on the front, talks with a rider, also in a hat and mask, about the Bus Network Redesign project as they two stand outside at Quincy Center.
February 2, 2022

Take Our Survey on Accessible Transit Service Messaging

T Access Guides by Mode

The T Access Guide is an interactive way to learn more about how to independently use the MBTA. To get started, select the mode of transit you use the most.

Bus Access Guide

bus  All MBTA buses are accessible to people with disabilities. Learn more about accessibility features, entering and exiting buses, and what you can expect on your trip.
Subway Access Guide

subway  Most MBTA subways and trolley stations are accessible to people with disabilities. Learn more about station and train accessibility features, entering and exiting the T, and what you can expect on your trip.
Commuter Rail Access Guide

commuter rail  Most Commuter Rail stations are accessible to people with disabilities. Learn more about train and station accessibility, entering and exiting trains, and what you can expect on your trip.
Ferry Access Guide

ferry  All MBTA commuter ferries and docks are accessible to people with disabilities. Learn more about accessibility features, entering and exiting ferries, and what you can expect on your trip.

Featured Project

Green Line Extension (GLX)

 A Green Line train approaches Lechmere at dusk (March 2022)
Projects

Green Line Extension (GLX)

The Green Line Extension (GLX) will extend the northern end of the Green Line from Lechmere to Union Square in Somerville and College Avenue in Medford.

Learn more about GLX

Connecting to MBTA Services

The RIDE

the ride  The RIDE is the MBTA’s door-to-door, shared-ride paratransit service. If you have a disability that prevents you from using the MBTA bus, subway, or trolley all or some of the time, The RIDE may be able to assist with your public transportation needs.
Ride Match

A one-stop searchable directory of public, private, and accessible transportation options in Massachusetts.

Past Events

Public Meeting | Forest Hills Station Accessibility Updates (Virtual)
June 9, 2022, 6:00 PM
Public Meeting | Forest Hills Station Accessibility Updates (Virtual)
Virtual, Boston, MA

Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)
June 8, 2022, 1:00 PM
Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)
Virtual, Boston, MA

Listening Session | Accessibility at the MBTA: The RIDE (Virtual)
May 26, 2022, 5:30 PM
Listening Session | Accessibility at the MBTA: The RIDE (Virtual)
Virtual, Boston, MA

Listening Session | Accessibility at the MBTA: Improving the Experience for Riders Who Are Blind or Have Low Vision (Virtual)
March 31, 2022, 3:00 PM
Listening Session | Accessibility at the MBTA: Improving the Experience for Riders Who Are Blind or Have Low Vision (Virtual)
Virtual, Boston, MA

Public Meeting | Forest Hills Station Accessibility Updates (Virtual)
March 9, 2022, 6:00 PM
Public Meeting | Forest Hills Station Accessibility Updates (Virtual)
Virtual, Boston, MA

View all events

Attend an upcoming R-TAG Meeting

Want to help guide the direction of accessibility at the MBTA? Join Riders’ Transportation Access Group (R-TAG), a customer organization that provides input on issues affecting people with disabilities and seniors who use the T.

Stay Informed

Get accessibility news, updates, and advance notice of events delivered to your inbox.

Sign up for email updates

Contact Us

Please contact MBTA Customer Support with any questions, complaints, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.

Learn more about the accessibility complaint process

Phone

Online

Send a message

Recent Updates

First Station Lobby Customer Information Displays Go Live

 A blind man holding a white cane is seen in profile standing before a digital sign. His left hand is on a button labeled PRESS FOR AUDIO in standard writing and in braille. The rider stand in the lobby of the Government Center station; through the windows behind him the Government Center buildings are shown at right.
June 21, 2022

First Station Lobby Customer Information Displays Go Live

Take Our Survey on Accessible Transit Service Messaging

 A member of the MBTA's System-Wide Accessibility team wearing a red hat, mask, and an apron that says Better Bus Project on the front, talks with a rider, also in a hat and mask, about the Bus Network Redesign project as they two stand outside at Quincy Center.
February 2, 2022

Take Our Survey on Accessible Transit Service Messaging

Featured Project

Green Line Extension (GLX)

 A Green Line train approaches Lechmere at dusk (March 2022)
Projects

Green Line Extension (GLX)

The Green Line Extension (GLX) will extend the northern end of the Green Line from Lechmere to Union Square in Somerville and College Avenue in Medford.

Learn more about GLX