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Safety

The safety program at the MBTA includes training for all staff and a network of closed-circuit monitoring for our stations and vehicles. You might also see us out in the field, making sure every MBTA vehicle is safe for your commute.

If you need to report an incident, please dial 911, or call the MBTA Transit Police at 617-222-1212.

Report a Railroad Crossing Gate Issue

To report a problem or emergency with a railroad crossing, call 1-800-522-8236. 

 

Rider Rules and Regulations

Help us maintain a safe experience for all MBTA riders by avoiding the following list of items and activities on the T.

Transit Police

MBTA Transit Police have the authority of a full police agency in Massachusetts. Learn more about TPD divisions and leadership.
Emergency Instructions

Review these instructions so you can be prepared for emergencies on the T.
See Something, Say Something

If you see anything out of the ordinary while on your commute, don’t hesitate to report it.
Safety Tips

Stay safe on the T! Review these tips, stay alert, and report anything suspicious to the Transit Police.
Violations

Follow these rules on the MBTA to avoid a ticket, fine, or criminal charge.
Victim Assistance

Have you been the victim of an incident on the MBTA? Learn about your rights and who to contact for help.
Operation Lifesaver

Operation Lifesaver is a national nonprofit dedicated to educating the public on the dangers of trespassing on railway properties, and reducing the number of collisions, fatalities, and injuries on or near railroad tracks.
Workplace Safety

Learn about MBTA policies and procedures that keep our staff safe.

Contact Us

If you need to report an emergency, please call 911 or contact the MBTA Transit Police at 617-222-1212.

For all other inquiries, contact Customer Support.

Contact Us

If you need to report an emergency, please call 911 or contact the MBTA Transit Police at 617-222-1212.

For all other inquiries, contact Customer Support.