Skip to main content

CharlieCard and CharlieTicket Online Services

Online services are available for certain modes and fare media types. Riders who want to buy their fare online can:

  • Load stored value or passes for subway and bus onto an existing CharlieCard
  • Buy new passes for Commuter Rail, ferry, and Express bus
  • Add value to a RIDE account
  • Sign up for online account management or Auto-pay

Which Type of Pass Do I Need?

The type of MBTA pass you use depends on which modes you take and how often you take them.

CharlieCard

Best for frequent subway and bus riders
 Easily tap into stations and vehicles
Online card management and protection
 Not valid on Commuter Rail or ferry

CharlieTicket

Great for visitors
 Great for Commuter Rail and ferry riders who also take the subway and bus
Available at all fare vending machines
 Commuter Rail and ferry passes also valid on bus and subway
Limited or no transfers when loaded with cash value
 No online management or protection

mTicket

Best for Commuter Rail and ferry riders who don’t often take the subway or bus
 $10 discount on monthly passes
 Instant purchase on smartphone
 Online account management
 No transfers to other modes

Online Services

Stored value and passes will only appear in your account after you tap your CharlieCard at a Fare Vending Machine or subway fare gate the day after purchasing.

Online services are limited to two transactions per day. If you add stored value to your card more than twice in a day, the remaining transactions will occur 24 hours after your initial tap.

Note: Senior and TAP cardholders can add stored value and monthly passes to their cards online. Other reduced fare cardholders cannot add stored value or monthly passes to their cards online.

Local Bus and Subway

You’ll need an existing CharlieCard to complete transactions online. If you don’t already have a card, you can pick one up at select subway stations, retail stores, community locations, and at the CharlieCard Store in Downtown Crossing.

See where to get a CharlieCard

Commuter Rail, Ferry, and Inner/Outer Express Bus

When you purchase passes online, they will be loaded onto a new CharlieCard or CharlieTicket and sent to you in the mail each time.

The RIDE

The RIDE paratransit service provides door-to-door, shared-ride transportation to eligible people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability.

Need Help?

Call CharlieCard Support Services at 1-888-844-0355 or email us at charliecardonline@mbta.com.

Already have a MyCharlie account?

Log in to manage your account or sign up for Auto-pay.

Reduced Fares

Some customers are eligible for reduced fares or can ride the T for free.

Learn more about reduced fares

Need Help?

Call CharlieCard Support Services at 1-888-844-0355 or email us at charliecardonline@mbta.com.

Already have a MyCharlie account?

Log in to manage your account or sign up for Auto-pay.

Reduced Fares

Some customers are eligible for reduced fares or can ride the T for free.

Learn more about reduced fares