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Upcoming Fare Transformation Virtual Public Meetings

Posted on May 13, 2021

Two virtual public meetings are being held this month regarding the MBTA’s Fare Transformation program and future changes to MBTA fare rules.

The MBTA’s new fare payment system is being built to adapt to changes in how people travel, providing flexibility to introduce new fare structures, new ways to pay, and new passes in the future.

To enable several benefits of this system like all-door boarding and contactless payments, changes need to be made to the MBTA’s fare rules. Transfer rules also need to be adjusted as all MBTA modes are brought into the same fare system. The MBTA is also seeking input on other possibilities for future fares, products, and integrations.

More information about changes to fare rules in the next generation of the MBTA's fare system is available online

The Fare Transformation team now requests the help and input of the public as more is learned about how riders currently use the MBTA and how fare rules may be adjusted to accommodate their use. Members of the public are encouraged to participate in the following virtual public meetings to learn more:

For help registering for these virtual public meetings, please call the MBTA Community Engagement team at 617-645-0614. Members of the public are also invited to respond to the online feedback form to provide more information.

Any questions can be emailed to Local community-based organizations can also email the MBTA Community Engagement team at to schedule supplemental community meetings with the MBTA on this topic. The public can learn more about getting involved by visiting


These meetings are accessible to people with disabilities and those with limited English proficiency. Accessibility accommodations and language services will be provided free of charge, upon request, as available. Such services include documents in alternate formats, translated materials, assistive listening devices, and interpreters (including American Sign Language).

For accommodation or language assistance, please contact MassDOT’s Chief Diversity and Civil Rights Officer by phone at 857-368-8580, fax at 857-368-0602, TTD/TTY at 857-368-0603, or by email at

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