Title VI
Title VI Rights and Protections
The Massachusetts Bay Transportation Authority (MBTA) complies with Title VI of the Civil Rights Act of 1964, which prohibits discrimination on the basis of race, color, or national origin (including limited English proficiency). Related federal and state nondiscrimination laws prohibit discrimination on the basis of age, sex, disability, and additional protected characteristics. The MBTA is committed to nondiscrimination in all activities.
Contact Us
Request Information
To request additional information regarding Title VI and related federal and state nondiscrimination obligations, please contact:
MBTA Office of Diversity and Civil Rights
Title VI Unit
10 Park Plaza, Suite 3800
Boston, MA 02116
Phone: 857-368-8580
Fax: 617-222-3263
TTY: 711
Email: MBTACivilRights@mbta.com
File a Complaint
If your civil rights have been violated, you can file a complaint with the MBTA Office of Diversity and Civil Rights.
Learn how to file a discrimination complaint
Find Language Services
The MBTA offers various services (such as translation assistance and interpretation) to customers in a range of languages.
Learn about our language services
Translations of Title VI Notice
Download a PDF in your preferred language:
File a Discrimination Complaint
If your civil rights have been violated, you can file a complaint with the MBTA Office of Diversity and Civil Rights.
Service and Fare Change Equity Policy
This policy requires us to conduct an equity analysis to better understand the impacts of service or fare changes on protected classes of riders.
File a Discrimination Complaint
If your civil rights have been violated, you can file a complaint with the MBTA Office of Diversity and Civil Rights.
Service and Fare Change Equity Policy
This policy requires us to conduct an equity analysis to better understand the impacts of service or fare changes on protected classes of riders.