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Title VI

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Learn more about your right to a safe and comfortable experience on the T.

Title VI Rights and Protections

The Massachusetts Bay Transportation Authority (MBTA) complies with Title VI of the Civil Rights Act of 1964, which prohibits discrimination on the basis of race, color, or national origin (including limited English proficiency). Related federal and state nondiscrimination laws prohibit discrimination on the basis of age, sex, disability, and additional protected characteristics. The MBTA is committed to nondiscrimination in all activities.

Contact Us

Request Information

To request additional information regarding Title VI and related federal and state nondiscrimination obligations, please contact:

MBTA Office of Diversity and Civil Rights
Title VI Unit
10 Park Plaza, Suite 3800
Boston, MA 02116
Phone: 857-368-8580
Fax: 617-222-3263
TTY: 711

File a Complaint

If your civil rights have been violated, you can file a complaint with the MBTA Office of Diversity and Civil Rights.

Learn how to file a discrimination complaint

Find Language Services

The MBTA offers various services (such as translation assistance and interpretation) to customers in a range of languages.

Learn about our language services

MBTA Title VI Triennial Reports


2020 Title VI Report