Skip to main content

Get Involved

More from Accessibility

Use the following resources to plan a fully accessible trip on the MBTA.

Access Advisory Committee to the MBTA (AACT)

What is AACT?

The Access Advisory Committee to the MBTA (AACT) is a customer organization with the mission of improving transportation access for people with disabilities. 

How can I get involved in AACT?

The public is invited to our monthly AACT meetings to join in discussions about accessible transit in Boston. MBTA staff and paratransit service providers report on ongoing concerns with the system, and attendees are invited to ask questions and share comments on ongoing initiatives or issues. 

When does AACT meet?

AACT meetings are on the 4th Wednesday of every month. 

Where can I learn more about AACT?

For more information, please contact:

Janie Guion
AACT Coordinator
Phone: 857-702-3658

Download more information

Internal Access Monitoring Program (IAM)

The T’s Internal Access Monitoring (IAM) Program is a “secret shopper” program created to ensure that the MBTA is continually meeting the highest standards of accessible service. 

Teams of people, both with and without disabilities, ride buses, trains, and ferries and provide feedback on their experience. Each team works between 3 and 5 hours per assignment. 

If you’re interested in joining the IAM team, we encourage you to apply. People with disabilities are especially encouraged to apply. 

Social Media


Follow @MBTA for service updates and news from the T, and look for the #TAccess hashtag for accessibility news, facts, and service updates that specifically impact accessible travel throughout the system.