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Get Involved

More from Accessibility

Use the following resources to plan a fully accessible trip on the MBTA.

Riders’ Transportation Access Group (R-TAG)

Want to help guide the direction of accessibility at the MBTA? Join R-TAG, a customer organization that provides input on issues affecting people with disabilities and seniors who use the T.

Learn more about R-TAG

Internal Access Monitoring Program (IAM)

The T’s Internal Access Monitoring (IAM) Program is a “secret shopper” program created to ensure that the MBTA is continually meeting the highest standards of accessible service. 

Teams of people, both with and without disabilities, ride buses, trains, and ferries and provide feedback on their experience. Each team works between three and five hours per assignment. 

If you’re interested in joining the IAM team, we encourage you to apply. People with disabilities are especially encouraged to apply. 

Download the IAM flyer to learn more

Social Media


Follow @MBTA for service updates and news from the T, and look for the #TAccess hashtag for accessibility news, facts, and service updates that specifically impact accessible travel throughout the system.

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