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Service Change Ongoing
MBTA service levels have been increased in the interest of the health and safety of our riders and employees. All riders must use face coverings when on the MBTA.

Riders' Transportation Access Group Meeting

Meeting Info

Date: November 19, 2020 at 2 PM - 3:30 PM

Location: Virtual • Zoom • Boston, MA

Attendees: General Public

Event Description

This is a public forum for T riders and any interested stakeholders to discuss and collaborate regarding accessibility at the MBTA.

The Riders' Transportation Access Group (R-TAG) is a customer organization with a mission to advise the MBTA on transportation issues that affect people with disabilities and seniors.

Join the Virtual Meeting

Or join via telephone by dialing one of the following numbers:

Webinar ID: 983 8307 7600

Read instructions for joining and participating


2:00 – 2:20 PM: Co-Chair Update – Carolyn Barrett and Rick Morin

2:20 – 2:35 PM: SWA Service Changes – Laura Brelsford, Assistant General Manager

2:35 – 2:50 PM: The RIDE Updates – Ben Schutzman, Chief of Paratransit Services

2:50 – 3:30 PM: Q&A and Public Comment Period


If you would like to request video access, for the purpose of communicating with the ASL interpreters, please email A link will be sent to you as well as instructions for access.

All meetings are accessible to participants with disabilities. To request a reasonable accommodation, please call 617-222-5254 (voice/relay) or email