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Public Meeting | Accessibility and Daniels-Finegold v. MBTA Settlement Update (Virtual)

Meeting Info

Date: December 7, 2022 at 5:30 PM - 7:30 PM

Location: Virtual • Zoom • Boston, MA

Attendees: General Public

Event Description

Judge Patrick King will report on the state of the Daniels-Finegold v. MBTA settlement agreement. He will provide an update on the MBTA's work towards accessibility compliance in line with the agreement.

The general manager and other MBTA officials will provide updates and answer questions about ongoing accessibility initiatives.

Note: This meeting will focus on bus, subway, and Commuter Rail accessibility, not on THE RIDE.

View the Meeting Recording


  1. Welcome & Noteworthy Updates
    • Steve Poftak, MBTA General Manager
  2. Status of Settlement Agreement
    • Hon. Patrick King, Independent Monitor
  3. Overview of Accessibility Initiatives 
    • Laura Brelsford, AGM, System-Wide Accessibility
  4. Station Staffing & Transit Ambassadors
    • Robert Sampson, Director of System-Wide Accessibility 
    • Noemi Christman, Deputy Director of In-Station Customer Service Operations
  5. Mobility Center 
    • Aniko Laszlo, Director of Coordinated Mobility System-Wide Accessibility
    • Elizabeth Wiesner, Deputy Director of Innovation and Analysis, The Ride
  6. Online Applications for Reduced Fare Cards
    • Emily Balkam, Sr. Technical Product Manager, Reduced Fare Tech Team
  7. Design Guidelines for Accessibility
    • Kathryn Quigley, Deputy Director, System-Wide Accessibility
  8. Status of Internal Access Monitoring Program 
    • Glennda Campbell, Senior Program Coordinator of the Internal Access Monitoring Program, System-Wide Accessibility
  9. Statement from Plaintiffs
    • Joanne Daniels-Finegold- Lead Named Plaintiff in the Daniels-Finegold et al. v. MBTA Lawsuit  Settlement  
  10. Statement from Riders’ Transportation Access Group 
    • Elizabeth Foster- R-TAG Co-Chair 
  11. Feedback and Q&A


ASL interpreters and live captioning will be provided. If you need additional accommodations, please email or call 617-222-5254 by November 30, 2022.