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Are Changes to the MBTA Fair?

Fair Service, Fair Fares

The MBTA serves diverse riders and communities. In making changes to service or fares, we understand that these changes may impact different people in different ways. To make sure we treat all people fairly when thinking about making changes to service or fares, we study the impacts that our diverse riders may experience, by conducting service and fare equity analysis. The steps we take to understand if our diverse customers are experiencing service and fare changes equitably are detailed in our Disparate Impact/Disproportionate Burden (DI/DB) Policy. This “equity analysis” policy is built around three key concepts that we define with input from the public.

Help the MBTA prevent unintentional discrimination in fare and service changes: