Fair Service, Fair Fares
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Learn more about your right to a safe and comfortable experience on the T.
The MBTA serves diverse riders and communities. We understand that any changes to services or fares may impact different people in different ways. In order to treat all people fairly when thinking about making these changes, we conduct service and fare equity analyses to better understand the impacts on our diverse population of riders.
These steps are detailed in our Disparate Impact/Disproportionate Burden (DI/DB) Policy. This “equity analysis” policy is built around 3 key concepts that we define with input from the public.