More from Safety
Learn more about staying safe on the T, or report an emergency to the Transit Police.
- Someone in distress, whether it’s you or another passenger
- Smoke or fire
- Unattended packages or bags
- Suspicious activity—even if it seems insignificant
If you are medically qualified and able to help in an emergency, please identify yourself to the Transit Police or T staff.
Please note that staff and crews are thoroughly trained to handle emergency situations. In the event of an emergency on any MBTA vehicles or property, please follow instructions provided by MBTA or Keolis officials and Transit Police.
If the emergency is on a vehicle
If you need to evacuate a train, and it’s not at a stop or station, officials may ask you to exit onto the tracks. To ensure your safety, please follow instructions provided by MBTA or Keolis officials and Transit Police.
Use the intercoms at each end of the train to alert staff.
Alert Keolis staff onboard the vehicle.
Alert the operator.
In the event of a bus emergency, exterior lights will flash green, and the destination display will say, “Emergency. Call Transit Police.” If you see a bus like this, please call Transit Police or 911 immediately.
If the emergency is at a stop or station
If there’s a fire alarm or you are asked to evacuate, please proceed to the nearest safe exit and follow any instructions provided by MBTA or Keolis officials and Transit Police.
Always use the stairs rather than an elevator or escalator. If you can, please assist seniors and passengers with disabilities.