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On-Demand Paratransit Pilot Program

The MBTA is running a pilot program with ridesharing companies Uber, Lyft, and Curb to offer on-demand transit service to RIDE customers. You can book trips right from your smartphone, instantly—or call in for concierge service.

You get:

  • Trips as low as $2 (paid to Uber, Lyft, or Curb)
  • Shorter wait times
  • Instant, same-day booking
  • Faster trips
  • Access wheelchair-accessible vehicles

The pilot program’s newest addition, Curb, offers RIDE customers on-demand taxi trips in Boston, Brookline, Cambridge, and Somerville.

The pilot program has been extended to March 31, 2020 but is subject to change or cancellation during this period.

You can participate in the pilot program and also use The RIDE paratransit services. Pilot participation has no impact on your RIDE eligibility.

Please note: Uber/Lyft/Curb drivers do not provide ADA Complementary Paratransit service. Customers seeking ADA Complementary Paratransit service should continue to use The RIDE.

The On-Demand Paratransit program is still in pilot mode, and the MBTA can change or cancel it at any time.


Service Comparison

ServiceTHE RIDEPilot Program
ServicePriceTHE RIDE$3.35 or $5.60 for premium tripsPilot ProgramAs low as $2.00
ServiceBooking TimeframeTHE RIDEAt least 1 day in advancePilot ProgramOn demand, instant request to dispatch
ServiceDay-of Wait TimeTHE RIDE30-minute windowPilot ProgramAs low as 5 minutes in core service areas
ServiceTrip ReservationsTHE RIDEBy phonePilot ProgramVia smartphone app (Uber, Lyft, Curb) or phone call (Lyft and Curb only)

How to Sign Up

If you’re a RIDE customer, sign up with Uber, Lyft, or Curb by clicking the link for the company and language you want below. You can only sign up with one company:

Instructions

  1. Follow the prompts on the company’s website.
  2. Download the app onto your smartphone* and create an account (if you don’t already have one). Please note that this is separate from your pilot program enrollment.
  3. If you're approved, the company will email you with instructions on how to set up your RIDE account within 2 weeks.

*If you don't have a smartphone, you can call Lyft and Curb to book rides. After you've been approved, instructions on how to set up you account and call to book rides will be provided.


How It Works


How to Book a Trip

  1. You can request a ride through whichever company you’ve signed up with—Uber, Lyft or Curb—through their smartphone apps.
    • If you're a Lyft or Curb customer, you can use their phone-in services to book a trip. Lyft and Curb will provide details to you if you’re approved for their program.
  2. Set your pick-up point.
  3. Choose your service and vehicle type.
    • All 3 companies allow you to pick wheelchair-accessible vehicles.
  4. Enter your destination.
    • If you change your destination after you request your trip, you may not be eligible for the subsidy.
  5. View the trip cost and your driver's estimated time of arrival.
  6. Hit “Request.”
  7. Your ride will arrive in no time!

Contact

For questions about your sign-up status, eligible customers will receive further instructions and access to the program via email from Uber or Lyft within 1-2 weeks of sign-up.

For questions about your app, trip, or other pilot questions, please contact Lyft/Uber directly:

Contact Lyft

You can contact Lyft on their website or by mobile app. If you choose to contact them via mobile app, see instructions below:

Contact Uber

You can contact Uber on their website or by mobile app. If you choose to contact them via mobile app, see instructions below:

Contact Curb

You can contact Curb on their website, email support@gocurb.com, or call 617-300-0771.

Vehicle Access Issues

The MBTA is committed to full and lawful access for passengers participating in the On-Demand Paratransit pilot, including those requiring the use of service animals. If you have a problem accessing a vehicle—particularly if you were denied service or otherwise believe you were discriminated against—please immediately contact the on-demand provider via in-app message, and notify the MBTA of your submission at ridepilots@mbta.com.

Eligibility Inquiries 

For questions about your eligibility or if you haven’t heard from Uber, Lyft, or Curb after 72 hours, contact the MBTA at ridepilots@mbta.com.