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The RIDE Flex

Plan trips with help from The RIDE Flex: An on-demand service

With The RIDE Flex, you can instantly book trips with Uber and Lyft—there's no need to schedule in advance. Eligible RIDE customers can take Flex trips with MBTA partners Uber and Lyft. More providers will be available next year.

Features of this new pilot program include:

  • Same-day bookings with a smartphone app or over the phone
  • Trip prices as low as $3 (see pricing details below)
  • Wheelchair-accessible vehicles
  • TRAC-scheduled trips from your Flex provider of choice, which may help avoid unexpected delays
  • Curb-to-curb service (door-to-door service may not be available)*

*While the RIDE Flex does not offer traditional ADA paratransit-level service, customers may ask drivers for assistance getting into and out of the vehicle. We can’t guarantee that drivers will be able to provide this service.

Sign up now for on-demand service for wherever you go

It’s as easy as answering a few quick questions. Be prepared with your RIDE ID number, contact information, and your choice of provider. Within 3-5 days, you’ll get an email with next steps to complete registration.

Please note that previous participants in The RIDE on-demand paratransit program need to re-enroll to participate in the new program.

How to Use The RIDE Flex

With The RIDE Flex you can schedule on-demand trips directly with pilot partners Uber and Lyft. Your TRAC-scheduled trips may also be provided by your chosen pilot partner based on availability.

Sign up for on-demand service today

The RIDE Flex logo

Join the thousands of RIDE customers who have enjoyed the freedom of on-demand pilot trips.

Monthly Trip Allocations

You’ll get a monthly allocation of subsidized trips on The RIDE Flex based on your past RIDE usage. For example, you may be allocated 10 trips per month—so you can take 10 subsidized trips in January. In February, you’ll get a new allocation of 10 trips. Allocations do not roll over.

If you are new to The RIDE or only take occasional trips, you’ll start with 2 trips per month. The MBTA will review trip allocations every 6 months and will notify you if yours increases.

Once you use your allocated trips for a month, you can still use your chosen provider, but it will not be subsidized.

The RIDE Flex Prices

For on-demand trips:

There is a $3 base co-pay for each trip. The MBTA subsidizes up to $40 for each trip, and you pay any remaining cost over $43.

For example:

  • For a $10 trip, you pay the $3 co-pay and the MBTA pays the rest.
  • For a $40 trip, you pay the $3 co-pay and the MBTA pays the rest.
  • For a $50 trip, you pay the $3 co-pay and the $7 above the $43 limit. The MBTA pays $40.

For TRAC-scheduled trips with Flex providers: 

You will be charged the regular RIDE fare and pay with your RIDE account.

Please note that:

  • Prices are determined by the ridesharing company and may be subject to dynamic pricing or prime time pricing.
  • You cannot use RIDE account funds to pay for on-demand trips. Instead, you must create an account with your selected provider. Both Uber and Lyft accept debit cards, credit cards, pre-paid cards, PayPal, and their own gift cards.
  • Driver tips are not covered by the subsidy.
  • If you have an issue with payment, contact your selected provider directly.

The RIDE Flex Frequently Asked Questions

Hear from a RIDE Flex customer

Paula
Brighton, MA
RIDE customer for 25 years

Since signing up for the pilot, Paula feels like her world has expanded. She can run errands on a moment’s notice, she visits friends more, and she can be flexible with appointment changes.

She says, “It has bettered my life. It has given me the chance to get out and do things I couldn’t before.”

Sign up for on-demand service today

The RIDE Flex logo

Join the thousands of RIDE customers who have enjoyed the freedom of on-demand pilot trips.

Hear from a RIDE Flex customer

Paula
Brighton, MA
RIDE customer for 25 years

Since signing up for the pilot, Paula feels like her world has expanded. She can run errands on a moment’s notice, she visits friends more, and she can be flexible with appointment changes.

She says, “It has bettered my life. It has given me the chance to get out and do things I couldn’t before.”